How CDFIs align with Consumer Duty and their role in the financial ecosystem
Welcome to Beyond The Capital from SuperTech. This is a four-part mini-series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry-led collaborative research and innovation programme, helping to shape future financial regulation in the UK. The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.In this episode, host Hilary Smyth-Allen speaks to Rachel McGowan, Chief Technology Officer of Moneyline, about the impact of Consumer Duty on Community Development Finance Institutions (CDFIs). They discuss:The role of CDFIs, such as Moneyline, in providing financial services to low-income householdsUnderstanding different customer personas including the ‘forgotten customer’The role of the Innovation Lab in developing solutions for helping address the needs of financially excluded customers To find out more about the Financial Regulation Innovation Lab click here. Hosted on Acast. See acast.com/privacy for more information.
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Bridging the advice gap and the impact of Consumer Duty
Welcome to Beyond The Capital from SuperTech. This is a four-part mini-series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry-led collaborative research and innovation programme, helping to shape future financial regulation in the UK. The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.This episode delves into the impact of Consumer Duty on financial advice. The regulation was introduced to improve customers’ experience of financial products and advice, but how is it impacting the advice gap? To find out, Hilary Smyth-Allen speaks to Ben Hampton, CEO of Wealth Wizards, and Professor John Finch of Glasgow University. John is the Principal Investigator in the Financial Regulation Innovation Lab project.They discuss:How Gen Z's engagement with financial advice is different to older generations How regulatory changes, such as Consumer Duty, can stimulate innovation in the industryThe role technology can play in helping bridge the advice gap.AI's role in financial services and how it’s evolvingTo find out more about the Financial Regulation Innovation Lab click here. Hosted on Acast. See acast.com/privacy for more information.
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How Consumer Duty is changing Credit Unions
Welcome to Beyond The Capital from SuperTech. This is a four-part mini-series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry led collaborative research and innovation programme, helping to shape the future financial regulation in the UK. The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.In this episode, the focus is on the challenges facing credit unions following the introduction of Consumer Duty.Hilary Smyth-Allen speaks to Helen Toft, a Non-Executive Director at Advance Credit Union in Birmingham, and Elizabeth Campbell, the General Manager at Castlemilk Credit Union in Glasgow.They discuss:How Consumer Duty is aligned with the values of credit unions The financial constraints that limit credit unions' ability to innovateHow collaboration with fintechs is essential for growthHow the innovation lab provides a platform for creative solutionsTo find out more about the Financial Regulation Innovation Lab click here. Hosted on Acast. See acast.com/privacy for more information.
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The challenges and opportunities of Consumer Duty with Dudley Building Society
Welcome to Beyond The Capital from SuperTech and a special four-part series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry led collaborative research and innovation programme, helping to shape the future financial regulation in the UK. The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.In this episode, presenter Hilary Smyth-Allen speaks to Lorraine Breese-Price, the Chief Customer Officer of Dudley Building Society. They discuss the challenges and opportunities that Consumer Duty poses for building societies, including:The alignment of Consumer Duty with the mutual ownership modelThe challenges of legacy systems within building societiesHow building societies’ focus on ethical values can attract younger customersTo find out more about the Financial Regulation Innovation Lab click here. Hosted on Acast. See acast.com/privacy for more information.
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Navigating AI in the Legal Sector
Welcome to our special mini-series of Beyond The Capital recorded at Birmingham Tech Week 2024.In this episode, Hilary Smyth-Allen explores the challenges and opportunities of AI adoption in the legal sector. She spoke to Emma Jackson, Head of Legal Technology & Data at Mills & Reeve; Vipul Ladwa, founder of legal tech company Casey; and Aisling O’Connell, Head of Innovation Policy at the Solicitors Regulations Authority.They discuss:How the adoption of AI is both a significant challenge and opportunity for the legal sectorHow the need for clarity from regulators like the SRA is crucial for tech adoptionHow small solicitors’ firms face unique challenges in adopting technologyCollaboration between law firms and tech vendors is essential for adoptionParallels between the growth trajectory of legal tech and fintechBeyond The Capital is the podcast series that explores the professional services technology scene outside of London, brought to you by SuperTech. To find out more about SuperTech, click here. Hosted on Acast. See acast.com/privacy for more information.
Beyond The Capital is the podcast series from SuperTech about the professional services tech scene outside London. It's presented by proftech champion Hilary Smyth-Allen. SuperTech is based in Birmingham, West Midlands, and it is the UK’s only professional services tech supercluster. You can find out more about SuperTech and its work in the region here. Follow Beyond The Capital on your favourite podcast app so you don't miss an episode. Hosted on Acast. See acast.com/privacy for more information.
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