Patients Win

Welcome to another episode of Patients Win, the podcast where we flip the script on healthcare and shine a light on strategies that put power back in the patient’s hands. In today’s episode, Troy and Dr. Bushman are joined by Lee Lewis, Chief Strategy Officer of the Healthcare Transformation Alliance, to tackle the "perfect storm" facing American healthcare, from skyrocketing costs and disruptive therapies to the loss of trust in the doctor-patient relationship.
Lee Lewis offers a front-line perspective shaped by his work with Fortune 200 employers, highlighting how employers, both large and small, can reclaim control by building trusted, accessible relationships between patients and providers. We'll discuss why fee-for-service medicine is failing both patients and doctors, practical strategies for managing health plan costs, and why now, more than ever, employers should rethink the healthcare supply chain.
If you’re looking for hope and actionable insights amid healthcare’s chaos, this episode is for you. Join us for a conversation that challenges old assumptions, champions innovative ideas, and uncovers how everyone, CEOs, HR, brokers, and patients, can start winning in healthcare.

Timestamps:
00:00 Healthcare at a tipping point
06:06 Reframing healthcare priorities
10:10 Innovation levels among Fortune 100 companies
10:47 Adopting new supply chain innovations
16:02 Problems with fee-for-service healthcare
20:40 Streamlining healthcare billing systems
21:59 Debating direct primary care model
27:04 Challenges of large-scale communication
30:38 Thoughts on upcoming healthcare changes
33:13 Navigating healthcare supply chains
36:41 Optimizing healthcare costs for employees
38:22 Lowering employee stress with healthcare

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win, the podcast where we flip the script on healthcare and put power back into your hands. In today’s episode, hosts Troy Reichert and Dr. Jonathan Bushman are joined by special guest Katy Talento, whose career spans from the halls of the White House to the boardrooms of sharing ministries, and who brings a unique, inside perspective on health policy, employer benefit design, and the future of care in America.
Together, they tackle pressing questions: Why are we sicker, more medicated, and more anxious than ever before, despite unprecedented spending on healthcare? What’s really driving up costs in a system “eating our economy” and “stealing the American dream from the middle class”? Katy Talento shares candid stories from her time shaping healthcare policy in the Senate and advising in the White House, gets real about the dysfunctions she witnessed, and explains how the COVID-19 pandemic sparked a powerful shift in public trust and personal health journeys.
We’ll pull back the curtain on the legislative battles over price transparency, the structural barriers holding back direct contracting and cash pay at scale, and why bold change is finally disrupting the system from both the inside out. Plus, hear Katy Talento’s uncompromising take on how America can reclaim its health and what every patient, yes, you, needs to do to start winning in today’s healthcare marketplace.
This isn’t just about politics or policy; it’s about hope, action, and a community refusing to settle for less. Let’s get started.

Timestamps:
00:00 Introduction to Patients Win podcast
06:09 Joining the 2016 transition team
08:15 Frustrations with Medicare doc fix
10:50 Debate prep for Hillary Clinton
15:40 Becoming a naturopathic doctor
17:58 Trust in primary care growth
20:28 Advocating for direct primary care
25:24 Republicans challenging private industry
29:13 Winning the policy argument
31:45 Major changes in healthcare law
34:28 Challenges with cash pay in healthcare
36:23 Challenges with TPA licensing and systems
42:14 Women's bodies under work stress
43:04 Balancing Medicine with Business Advice
45:55 Appreciating impactful healthcare work

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to another episode of Patients Win, the show where we dig deep into the realities of our healthcare system and highlight the stories and strategies that are giving patients a real voice in their care. In this episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Tiffany Ryder, whose unconventional journey spans from NFL cheerleader to PA, to her current work in journalism, to explore the systemic challenges in healthcare that keep patients from getting the care they need.
Tiffany Ryder openly shares her personal and professional evolution: from early encounters with misdiagnosed health conditions and a firsthand look at the pitfalls of the medical system, to the jarring realities she faced working in emergency medicine during the COVID-19 pandemic. She discusses the moral dilemmas and contractual restrictions that prevented her from recommending more affordable or accessible care options and what ultimately drove her to step outside the system to advocate for patients through storytelling and education.
Join us as we unpack the emotional toll of working in a flawed system, the power of transparent communication, and the hope that comes from empowered patients and providers alike. Whether you're a patient, a provider, or someone invested in the future of healthcare, this conversation will give you a new perspective and maybe even a little hope that change is possible when patients win.

Timestamps:
00:00 "Unexpected Paths to Purpose"
04:04 Early Medical System Experiences
08:08 Rethinking Career in Healthcare
12:03 "Upstream Solutions for Better Care"
14:14 Primary Care Challenges During COVID
18:16 Healthcare Access and System Inefficiencies
20:25 Patients Lost in System Struggles
23:33 "Questioning a Broken Healthcare System"
28:41 "Redefining Patient-Centered Care"
32:32 Empowering Patients in Healthcare Advocacy
35:08 "Clinician's Perspective on Lifelong Learning"
39:33 Challenging Paternalism in Healthcare
42:36 Empowered Choices for Better Health
44:54 "Podcast Paused, Writing Continues"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

On this episode of Patients Win, we’re flipping the script on healthcare with a powerful conversation about real change, resilience, and the mission to put patients first. Hosts Troy Reichert and Dr. Jonathan Bushman welcome special guest Tracy Creger: a nurse, patient advocate, and president of Connect Benefits, whose personal journey from the frontline of nursing to healthcare innovation is nothing short of inspiring.
You’ll hear the remarkable story of how witnessing first-hand the devastating financial burden on insured patients fueled Tracy Creger's determination to fix a broken system. The episode dives into how direct contracting and true concierge nurse navigation are changing the game for both employers and employees. Together, the hosts and Tracy Creger explore why fear and the unknown keep many from embracing better solutions, and share compelling stories where patients not only receive needed care, but also avoid the financial ruin so many dread.
Whether you’re a provider, broker, plan sponsor, or patient, this uplifting episode is packed with actionable insights, personal breakthroughs, and a message of hope: when patients win, we all win. If you’ve ever wondered how healthcare can truly be transformed, this conversation is a must-listen.

Timestamps:
00:00 "Patients Win: Empowering Healthcare"
04:52 "Uncovering Flaws in Healthcare System"
09:00 "Cost-Saving Benefits Boost Productivity"
11:05 "When Patients Win, We Thrive"
14:03 Simplifying Healthcare Access Assistance
17:42 "Addressing Fear and Fixing Issues"
22:02 "Stopping Costs, Offering Guidance"
25:18 Seamless Collaboration for Member Care
27:26 "Healthcare Pricing System Broken"
31:48 "Continuous Growth and Education"
33:17 "Patients Win: Healthcare Redefined"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to another episode of "Patients Win," the podcast where healthcare gets real and personal stories take center stage. In this episode, you´ll hear from Justin Shuman, a healthcare executive whose professional life has been devoted to building patient-centered solutions and navigating the complexities of population health. But everything changed when he found himself on the other side of the system, as a patient fighting to be heard, facing 712 days of misdiagnoses and dismissal despite clear signs that something was wrong.
Joined by hosts Troy Reichert and Dr. Jonathan Bushman, Justin Shuman shares his deeply personal journey, the frustration and despair of feeling invisible within a system he thought he understood, and how his own experience has redefined his career and passion for advocating for the most vulnerable. Together, the group unpacks the challenges of groupthink in medicine, the gap between data and individual experience, and the enormous impact of empathy and patient-centered care.
Through honest conversation, heartfelt stories, and actionable insights, this episode is a powerful reminder that at the end of every spreadsheet and clinical guideline, there is a real person whose life hangs in the balance. If you believe healthcare should be about people first, you’re in the right place. Let’s dive in.
Timestamps:
00:00 "Healthcare Innovation and Population Gaps"
03:21 "Dismissed Symptoms, Delayed Diagnosis"
09:31 "Bias in Patient Care"
11:07 "The Power of Medical Dismissal"
16:06 "Healthcare Journey and Impact"
17:36 Balancing Healthcare Costs and Humanity
23:28 Healthcare Frustration and System Failures
24:33 "Trauma, Support, and Data Gaps"
28:56 "Healthcare Access and System Gaps"
31:48 "Healthcare: Beyond the Spreadsheets"
35:09 "Patient-Centered Care Over Payment"
40:37 "Your Story Matters, Justin"
42:54 "Embracing Life After Diagnosis"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”