Patients Win

Welcome to another episode of Patients Win, the show where we dig deep into the realities of our healthcare system and highlight the stories and strategies that are giving patients a real voice in their care. In this episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Tiffany Ryder, whose unconventional journey spans from NFL cheerleader to PA, to her current work in journalism, to explore the systemic challenges in healthcare that keep patients from getting the care they need.
Tiffany Ryder openly shares her personal and professional evolution: from early encounters with misdiagnosed health conditions and a firsthand look at the pitfalls of the medical system, to the jarring realities she faced working in emergency medicine during the COVID-19 pandemic. She discusses the moral dilemmas and contractual restrictions that prevented her from recommending more affordable or accessible care options and what ultimately drove her to step outside the system to advocate for patients through storytelling and education.
Join us as we unpack the emotional toll of working in a flawed system, the power of transparent communication, and the hope that comes from empowered patients and providers alike. Whether you're a patient, a provider, or someone invested in the future of healthcare, this conversation will give you a new perspective and maybe even a little hope that change is possible when patients win.

Timestamps:
00:00 "Unexpected Paths to Purpose"
04:04 Early Medical System Experiences
08:08 Rethinking Career in Healthcare
12:03 "Upstream Solutions for Better Care"
14:14 Primary Care Challenges During COVID
18:16 Healthcare Access and System Inefficiencies
20:25 Patients Lost in System Struggles
23:33 "Questioning a Broken Healthcare System"
28:41 "Redefining Patient-Centered Care"
32:32 Empowering Patients in Healthcare Advocacy
35:08 "Clinician's Perspective on Lifelong Learning"
39:33 Challenging Paternalism in Healthcare
42:36 Empowered Choices for Better Health
44:54 "Podcast Paused, Writing Continues"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/


“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

On this episode of Patients Win, we’re flipping the script on healthcare with a powerful conversation about real change, resilience, and the mission to put patients first. Hosts Troy Reichert and Dr. Jonathan Bushman welcome special guest Tracy Creger: a nurse, patient advocate, and president of Connect Benefits, whose personal journey from the frontline of nursing to healthcare innovation is nothing short of inspiring.
You’ll hear the remarkable story of how witnessing first-hand the devastating financial burden on insured patients fueled Tracy Creger's determination to fix a broken system. The episode dives into how direct contracting and true concierge nurse navigation are changing the game for both employers and employees. Together, the hosts and Tracy Creger explore why fear and the unknown keep many from embracing better solutions, and share compelling stories where patients not only receive needed care, but also avoid the financial ruin so many dread.
Whether you’re a provider, broker, plan sponsor, or patient, this uplifting episode is packed with actionable insights, personal breakthroughs, and a message of hope: when patients win, we all win. If you’ve ever wondered how healthcare can truly be transformed, this conversation is a must-listen.

Timestamps:
00:00 "Patients Win: Empowering Healthcare"
04:52 "Uncovering Flaws in Healthcare System"
09:00 "Cost-Saving Benefits Boost Productivity"
11:05 "When Patients Win, We Thrive"
14:03 Simplifying Healthcare Access Assistance
17:42 "Addressing Fear and Fixing Issues"
22:02 "Stopping Costs, Offering Guidance"
25:18 Seamless Collaboration for Member Care
27:26 "Healthcare Pricing System Broken"
31:48 "Continuous Growth and Education"
33:17 "Patients Win: Healthcare Redefined"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/


“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to another episode of "Patients Win," the podcast where healthcare gets real and personal stories take center stage. In this episode, you´ll hear from Justin Shuman, a healthcare executive whose professional life has been devoted to building patient-centered solutions and navigating the complexities of population health. But everything changed when he found himself on the other side of the system, as a patient fighting to be heard, facing 712 days of misdiagnoses and dismissal despite clear signs that something was wrong.
Joined by hosts Troy Reichert and Dr. Jonathan Bushman, Justin Shuman shares his deeply personal journey, the frustration and despair of feeling invisible within a system he thought he understood, and how his own experience has redefined his career and passion for advocating for the most vulnerable. Together, the group unpacks the challenges of groupthink in medicine, the gap between data and individual experience, and the enormous impact of empathy and patient-centered care.
Through honest conversation, heartfelt stories, and actionable insights, this episode is a powerful reminder that at the end of every spreadsheet and clinical guideline, there is a real person whose life hangs in the balance. If you believe healthcare should be about people first, you’re in the right place. Let’s dive in.
Timestamps:
00:00 "Healthcare Innovation and Population Gaps"
03:21 "Dismissed Symptoms, Delayed Diagnosis"
09:31 "Bias in Patient Care"
11:07 "The Power of Medical Dismissal"
16:06 "Healthcare Journey and Impact"
17:36 Balancing Healthcare Costs and Humanity
23:28 Healthcare Frustration and System Failures
24:33 "Trauma, Support, and Data Gaps"
28:56 "Healthcare Access and System Gaps"
31:48 "Healthcare: Beyond the Spreadsheets"
35:09 "Patient-Centered Care Over Payment"
40:37 "Your Story Matters, Justin"
42:54 "Embracing Life After Diagnosis"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/


“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win, where we dig into the personal side of healthcare and explore powerful stories of transformation. In this inspiring episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Cory Boehs, who shares his very real journey from daily drinking and struggling with his health to reclaiming his life through small, consistent changes.
Cory Boehs opens up about the turning points that made him get serious about his health, including a wakeup call from Dr. Jonathan Bushman when his lab results revealed he was in the diabetic range. Instead of taking medication, Cory was determined to change his lifestyle, and with the help of direct primary care, supportive coaching, and a circle that believed in him, he did.
This conversation isn't just about losing weight or quitting bad habits; it's about the power of relationships, facing uncomfortable truths, and learning that success is about sticking with an imperfect plan. You'll hear how Cory's transformation rippled through his family, his business, and even his spirituality, showing that real, lasting change is possible.
If you're looking for motivation to tackle your own health journey, or you’re curious about how direct primary care can create meaningful change, tune in and hear how the right support can help patients win.

Timestamps:
00:00 "Health Journey Inspired by Wife"
05:32 "Grateful for Supportive Care"
07:43 "Compassion Beyond Judgment"
11:30 "Time for Change and Health"
13:30 "Choosing Change and Taking Steps"
17:17 "Commitment, Goals, and Choices"
19:01 "Choosing Sobriety and Its Impact"
24:32 "Transformation: Physical, Spiritual, Reflective"
26:27 "Measuring Spiritual Health Matters"
30:13 "The Art of Understanding Lives"
32:44 "From Health to Financial Clarity"
37:40 Gratitude and Inspiration in Healthcare
39:59 "Healthcare's Unsung Army"
43:36 "Did the Patient Win?"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/


“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win! In this episode, hosts Dr. Bushman and Troy sit down with a very special guest, Jordan Cash, a seasoned healthcare administrator who traded a high-powered hospital executive role for a bold new vision in patient-centered care. Together, they unpack Jordan Cash’s journey from managing operations in some of the region’s largest health systems to co-founding a direct primary care and functional medicine clinic in Arkansas.
Listen in as Jordan Cash shares candid stories from years inside the healthcare “system,” why volume-based incentives and endless protocols often push the patient to the background, and what it was like to walk away from security and status in pursuit of more meaningful outcomes. The conversation digs into the challenges and rewards of putting patients, rather than paperwork, at the heart of care, and why more and more clinicians and administrators are questioning the way it's always been done.
If you’ve ever wondered how healthcare could be different when the patient truly comes first, this episode is for you. Join us as we explore what happens when the system is rebuilt around real value, honest leadership, and, most importantly, helping patients win.

Timestamps:
00:00 "Honest Leadership in Healthcare"
05:33 "Non-Clinical Careers in Healthcare"
08:59 Early Leadership in Healthcare Expansion
12:09 "Healthcare Payments Prioritize Volume"
15:36 Physician Engagement and Collaboration
18:37 Rethinking Healthcare for Greater Impact
20:47 "Balancing Healthcare Goals and Change"
23:15 Breaking Free from Healthcare Red Tape
26:51 "Time Pressures in Healthcare"
31:56 "Passion and Leadership in Crisis"
33:07 Sacrifice and Advocacy in Healthcare
36:17 "Leadership Shift to Proactive Care"
42:12 "Benefits of Direct Primary Care"
44:07 "Simplicity in Direct Care"
47:38 "Authenticity and Purpose in Action"

Show Website - https://thepatientswin.com/
Primed Healthcare - https://primedhealthcare.com/
Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/
Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191
Media Partner - TopHealth - https://tophealth.care/


“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”