We Fixed It. You're Welcome.

• Cost-Effective Medicine: International Insights

  Share some thoughts with our show and you could win a $50 VISA gift card plus a limited-edition WFIYW tee and a roll of show-approved duct tape! Winner will be chosen by random and notified via email. Go to https://wefixeditpod.com/survey/ to share your thoughts and enter. Survey closes March 17, 2025 so enter now!In this episode of "We Fixed It, You're Welcome" the hosts tackle the complex issue of healthcare reform, comparing the integrated model of Kaiser Permanente with Mexico's private healthcare system. Guest Eduardo Verboonen Khoury, co-president of Hospitales Mac, shares insights on delivering high-quality care at lower costs through innovative practices and incentives. The discussion explores topics such as technology integration, billing efficiency, doctor accessibility, and preventive care. The panel debates whether elements of Mexico's private healthcare model could be applied to improve systems in the US and Canada, addressing challenges like wait times, cost transparency, and doctor shortages. While not claiming to have all the answers, the conversation highlights actionable insights for healthcare improvement across borders.Challenges in US HealthcareDiscussion of soaring costs, uneven access, and bureaucracy in the US healthcare system.Comparison with Mexico's private systems like Hospitales Mac, offering quality care at lower costs.Hospitales Mac's ApproachEduardo explains the company's mission to provide high-quality, affordable healthcare.Focus on efficiency, flexibility, and maintaining high-quality standards.Innovative Cost-Saving StrategiesDirect negotiations with suppliers and providers to reduce costs.In-house construction and real estate management for hospitals.Emphasis on repairing and refurbishing equipment instead of replacing.Technology Integration in HealthcareUse of AI in CAD labs to optimize procedures and reduce costs.Streamlined billing processes with insurance companies, reducing claim closure time.Doctor Incentives and AccessibilityImplementation of a call role system for doctors to ensure quick access for patients.Building medical towers adjacent to hospitals for improved doctor accessibility.Preventive Care and Future ChallengesAcknowledgment of the need to improve preventive care in Mexico.Discussion on scalability challenges for both Hospitales Mac and Kaiser Permanente.Comparison with US and Canadian Healthcare SystemsExploration of how Hospitales Mac's model could potentially address issues in US and Canadian healthcare.Discussion on the possibility of integrating private healthcare models with public systems.Key Takeaways and Future OutlookEmphasis on continuous improvement and innovation in healthcare delivery.Potential for cross-border learning and adaptation of successful healthcare strategies.__________________Disclaimer:A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.Music by Milo W.Produced by Straight Forward Media Group

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• Balancing Act: Starbucks' Brand Dilemma

  Share some thoughts with our show and you could win a $50 VISA gift card plus a limited-edition WFIYW tee and a roll of show-approved duct tape! Winner will be chosen by random and notified via email. Go to https://wefixeditpod.com/survey/ to share your thoughts and enter. Survey closes March 17, 2025 so enter now!In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Starbucks. They discuss the coffee giant's identity crisis, balancing efficiency with community, and navigating recent controversies. The conversation explores Starbucks' competitors, loyalty programs, and the impact of cancel culture. The hosts propose a hybrid model, suggesting Starbucks create two distinct experiences: Starbucks Express for quick service and Starbucks Lounge for a community-focused atmosphere. They emphasize the importance of data-driven decision-making, gamification of loyalty programs, and tailoring experiences to different locations. The episode concludes with recommendations for Starbucks to lean into its loyalty program, expand it, and separate locations based on customer needs.Starbucks' Current ChallengesDiscussion of Starbucks' identity crisis and conflicting changes.Examples of recent policy shifts affecting customer experience.Competitive LandscapeAnalysis of Starbucks' competitors like Dunkin', McDonald's, and local coffee shops.Examination of different approaches to coffee culture and customer experience.Brand Loyalty and Customer EngagementExploration of Starbucks' loyalty program and its growth.Discussion on balancing efficiency with community-building.Cultural and Political ChallengesAddressing the impact of political controversies on Starbucks' brand.Examination of cancel culture effects and potential recovery strategies.Proposed SolutionsSuggestion of a hybrid model: Starbucks Express and Starbucks Lounge.Ideas for leveraging data to improve customer experience and loyalty.Efficiency vs. CommunityBalancing the need for quick service with maintaining a coffee house atmosphere.Strategies for differentiating experiences based on location and customer needs.Loyalty Program EnhancementProposals for gamifying the Starbucks app and loyalty program.Ideas for incentivizing desired customer behaviors.Technological IntegrationSuggestions for using technology to streamline ordering and improve efficiency.Discussion of potential self-service options for high-traffic locations.Brand RepositioningStrategies for reconnecting with core coffee culture roots.Balancing simplification with meeting diverse customer preferences.Final RecommendationsEmphasis on leveraging the loyalty program and expanding its reach.Call for Starbucks to implement Express and Lounge concepts.__________________Disclaimer:A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.Music by Milo W.Produced by Straight Forward Media Group

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• Is AI Replacing SaaS? - Microsoft

  Share some thoughts with our show and you could win a $50 VISA gift card plus a limited-edition WFIYW tee and a roll of show-approved duct tape! Winner will be chosen by random and notified via email. Go to https://wefixeditpod.com/survey/ to share your thoughts and enter. Survey closes March 17, 2025 so enter now!In this episode of "We Fixed It, You're Welcome," the panel explores the impact of AI on SaaS, focusing on Microsoft's role at the intersection of these technologies. Featuring guest Doron York, a venture capitalist, the discussion delves into AI's potential to enhance rather than replace SaaS, the challenges of integration, and the importance of building user trust. The conversation touches on AI as a utility, the future of subscription models, and the need for SaaS companies to evolve. The panel debates the long-term implications of AI on jobs and human uniqueness, while considering how Microsoft and other tech giants can maintain their edge in an AI-driven landscape. The episode concludes with varying perspectives on whether SaaS is truly "dead" or simply evolving.https://citysideventures.com/AI's Impact on SaaS Business ModelsDoron York discusses the hype around AI and its potential long-term effects on SaaS.Comparison to previous technological shifts like the Internet and blockchain.Enhancing SaaS with AI ToolsMelissa Eaton suggests AI tools will complement rather than replace traditional SaaS platforms.Discussion on the challenges of integrating AI into existing systems and overcoming resistance to change.AI as a Tool, Not a ReplacementChino Nnadi emphasizes AI as a tool to enhance jobs, not replace them.The importance of building trust in AI-enhanced SaaS products.Evolution of Software DevelopmentAaron Wolpoff outlines three phases of software development, from boxed products to SaaS to AI-driven solutions.Consideration of how AI might decouple users from specific software brands.Infrastructure Challenges for AI IntegrationDoron York compares AI integration challenges to those faced by the electric vehicle market.Discussion on the need for quantum computing to fully realize AI's potential.AI's Role in Operational EfficiencyMelissa Eaton highlights AI's potential to enhance operational efficiency and customer experience.Examples of AI-powered chatbots and virtual assistants in customer support.Branding AI IntegrationsDiscussion on how major SaaS companies are branding their AI integrations (e.g., Microsoft's Copilot, Salesforce's Einstein).Future of SaaS and AI CoexistenceDebate on whether SaaS is "dead" or evolving with AI integration.Consideration of usage-based models versus traditional subscriptions.Building Trust and Transparency in AI-Enhanced SaaSEmphasis on the need for transparency in AI integration and user-centric design.Importance of balancing automation with human interaction.__________________Disclaimer:A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.Music by Milo W.Produced by Straight Forward Media Group

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  45:19
• TikTok's Future: Ban or Boom?

  Share some thoughts with our show and you could win a $50 VISA gift card plus a limited-edition WFIYW tee and a roll of show-approved duct tape! Winner will be chosen by random and notified via email. Go to https://wefixeditpod.com/survey/ to share your thoughts and enter. Survey closes March 17, 2025 so enter now!In this episode of "We Fixed It, You're Welcome" the hosts tackle the complex issue of the TikTok ban in the United States. Joined by guests Braeden Sorbo (TikTok influencer), Dylan Conroy (talent agent), and Sam Palazzolo (finance expert), they explore the multifaceted challenges facing the platform. The discussion covers national security concerns, data privacy, content moderation, and the impact on creators and businesses. The panel debates potential solutions, including American ownership, algorithm transparency, and creator diversification across platforms. While acknowledging the complexity of the situation, they offer insights on balancing free speech, user safety, and business interests in the evolving social media landscape. The episode highlights the far-reaching implications of TikTok's fate for creators, users, and the broader tech industry.Braeden Sorbo TikTokDylan ConroySam Palazzolo (https://www.sampalazzolo.com/)TikTok's Rise and Current ChallengesBrief history of TikTok's evolution from Zhuyun to its current formDiscussion of the recent 14-hour ban in the US and ongoing security concernsSecurity and Data Privacy ConcernsSam Palazzolo emphasizes the importance of national and individual securityDylan Conroy draws parallels to other Chinese tech platforms like Deep SeekCreator Economy and MonetizationBraeden Sorbo shares insights on TikTok's creator fund and monetization challengesDylan Conroy discusses the discrepancy in influencer rates between platformsPlatform Diversification for CreatorsDylan Conroy advises creators to diversify across multiple platformsImportance of building sustainable business models independent of social platformsContent Moderation and Algorithm ConcernsDiscussion on the impact of echo chambers and content manipulationDebate on the balance between free speech and responsible content curationBusiness Implications of a Potential TikTok BanAnalysis of how businesses and influencers might adapt to a TikTok shutdownExploration of alternative platforms and their readiness to fill the voidSocial Commerce IntegrationMelissa Eaton inquires about TikTok's shopping integration compared to other platformsDylan Conroy provides insights on YouTube Shop and emerging e-commerce trends in social mediaPotential Solutions and Future OutlookDiscussion on possible ownership changes and their implicationsDebate on who should potentially acquire TikTok's majority stake__________________Disclaimer:A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.Music by Milo W.Produced by Straight Forward Media Group

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  46:18
• Walgreens' Theft Deterrent Debate

  Share some thoughts with our show and you could win a $50 VISA gift card plus a limited-edition WFIYW tee and a roll of show-approved duct tape! Winner will be chosen by random and notified via email. Go to https://wefixeditpod.com/survey/ to share your thoughts and enter. Survey closes March 17, 2025 so enter now!In this episode of "We Fixed It, You're Welcome," the panel tackles the issue of retail theft at Walgreens and other major retailers. They explore the effectiveness of current security measures like locking up products and their impact on customer experience and sales. The discussion covers various aspects of the problem, including organized retail crime, employee theft, and the balance between preventing theft and maintaining convenience. The panel, joined by finance expert Jason Kraus, proposes solutions ranging from investing in technology like smart carts and predictive analytics to enhancing the in-store experience with customer service ambassadors. They emphasize the importance of remembering Walgreens' core value of convenience while addressing security concerns, ultimately suggesting a multi-faceted approach to "fix" the issue.Special Guest Jason Kraus: https://jasonkraus.me/Retail Theft and Its ImpactMelissa Eaton shares a personal experience in San Francisco.Overview of the projected cost of retail theft to companies by 2026.Walgreens' History and Current SituationBrief history of Walgreens from its founding in 1901 to present day.Introduction of security measures like glass door cages in stores.Customer Experience and Sales ImpactDiscussion on how security measures affect customer experience and impulse buying.Chino Nnadi shares contrasting experiences at Walgreens over the years.Business Perspective on Retail TheftBreakdown of different categories of retail theft: shoplifting, organized retail crime, employee theft, and vendor fraud.Analysis of Walgreens' financial losses and store closure plans.Technology vs. Human ApproachDebate on investing in technology solutions versus increasing staff presence.Examples of successful loss prevention strategies from other retailers.Startup Approach to Retail ChallengesJason Kraus discusses how startups might approach similar retail challenges.Exploration of innovative technologies like smart shopping carts and digital keys.Community Responsibility and Profiling ConcernsDiscussion on the importance of addressing root causes of theft.Chino Nnadi raises concerns about racial profiling in loss prevention efforts.Proposed SolutionsSuggestions for improving customer experience while deterring theft.Ideas for leveraging technology, staff training, and store layout optimization.__________________Disclaimer:A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.Music by Milo W.Produced by Straight Forward Media Group

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  44:49

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