MedBoard Matters

NCMB’s complaint process is one of the most important aspects of the Board’s work—but it’s also one of the least understood. With more than 3,000 complaints cases opened each year, every concern is reviewed carefully and taken seriously. In this episode, host Jean Fisher Brinkley talks with Carren Mackiewicz, Director of NCMB’s Administrative Investigations Legal Department, about how the complaint process works, what kinds of issues NCMB can and can’t address, and what factors determine whether a complaint leads to regulatory action. Buckle up because this episode of MedBoard Matters is packed with important and useful information!

Resources discussed in the podcast episode:
Watch our complaint video
Learn more about filing a complaint
Complaint FAQs
View the complaint checklist
Go to the consumer complaint page
Host: Jean Fisher Brinkley, Communications Director, North Carolina Medical Board
Guest: Carren Mackiewicz, Director of Administrative Investigations Legal Department, North Carolina Medical Board
Producer: Sylvia French-Hodges, Communications Specialist, North Carolina Medical Board
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Email your questions to:  podcast@ncmedboard.org.

Determining if care was safe and appropriate is the key thing NCMB has to do when patients complain about the quality of medical care. But what is the Board really looking at when it does this? Host Jean Fisher Brinkley is joined by Deputy General Counsel for the Board, Patrick Balestrieri who outlines the processes the Board uses when it must decide on whether the care rendered in a case it is considering was within accepted standards of care.
View some of the resources mentioned in this episode here.
Host: Jean Fisher Brinkley, Communications Director, North Carolina Medical Board
Guest: Patrick Balestrieri, Deputy General Counsel, North Carolina Medical Board
Producer: Sylvia French-Hodges, Communications Specialist, North Carolina Medical Board
Follow the North Carolina Medical Board on Facebook, Instagram, LinkedIn, and X.

Email your questions to:  podcast@ncmedboard.org.

In this episode of MedBoard Matters, host Jean Fisher Brinkley gives us her take on the Board's top five consumer resources and how each one works towards building a more informed public. 
Some of the resources mentioned in this episode include:
Smart Patient Toolkit
Multi-media options
Look up a doctor or PA tool
Physical Exam Series
Complaint process
Host: Jean Fisher Brinkley, Communications Director, North Carolina Medical Board
Producer: Sylvia French-Hodges, Communications Specialist, North Carolina Medical Board
Follow the North Carolina Medical Board on Facebook, Instagram, LinkedIn, and X.

Email your questions to:  podcast@ncmedboard.org.

This podcast episode is all about the corporate practice of medicine. If you aren’t sure what that is, don’t worry. We are going to tell you. And while the corporate practice of medicine may sound complicated, it’s actually based on a simple idea – that medical practices should place patient welfare above profit. 
Click here to view the resources mentioned in the episode.
Host: Jean Fisher Brinkley, Communications Director, North Carolina Medical Board
Guest: Marcus Jimison, Deputy General Counsel, North Carolina Medical Board
Producer: Sylvia French-Hodges, Communications Specialist, North Carolina Medical Board

Follow the North Carolina Medical Board on Facebook, Instagram, LinkedIn, and X.

Email your questions to:  podcast@ncmedboard.org.

The North Carolina Medical Board is committed to providing our licensees with tools that will help them be successful in their practice. In this episode, we talk with Todd Brosius, one of the Board's Deputy General Counsel about the Board's position statements, how they are developed, and how our licensees can use them as guidance for avoiding Board discipline. Learn more here. 

Host: Jean Fisher Brinkley, Communications Director, North Carolina Medical Board
Guest: Todd Brosius, Deputy General Counsel, North Carolina Medical Board
Producer: Sylvia French-Hodges, Communications Specialist, North Carolina Medical Board
Follow the North Carolina Medical Board on Facebook, Instagram, LinkedIn, and X.

Email your questions to:  podcast@ncmedboard.org.