CMO Confidential

A CMO Confidential Interview with Drew Pinto, EVP and Chief Revenue and Technology Officer of Marriott International. Drew discusses the concept that architecture and data should be viewed as a means to an end, methods for assessing legacy systems, and why tech is critical to customer experience.

Key topics include:
- Why he believes in "built to change”
- Ways to assess your data
- Why marketers shouldn't get "enamored by solutions
- The idea of "buying commodities" vs. building everything yourself

Tune in to hear a discussion about "data puddles," and why marketers should take their tech partners to dinner.

⏱️ Chapters
1:12 - Introduction and Guest Welcome
2:32 -Defining Data Architecture
5:00 - Evaluating Legacy Systems
12:51 - Sponsor Message: Typeface ARC Agents
13:55 - Built to Change vs. Built to Last
17:15 - Tech Sourcing: Build vs. Buy
21:11 - Customer Experience and Data Management
27:54 - Common Mistakes and Advice for Marketers
30:44 - Closing Remarks and Final Thoughts
This episode is sponsored by Typeface - the agentic AI marketing platform that turns one idea into thousands of on-brand assets. Learn more: typeface.ai/cmo.

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A CMO Confidential Interview with Dr. David Bray, Distinguished Fellow and Chair of the Accelerator with the Alfred Lee Loomis Innovation Council and bipartisan advisor on cyber, space, AI as well as countering terrorism, inauthentic information campaigns, and bioterrorism.
David shares thoughts on why geopolitics have become so important so quickly, the universal breakdown in trust, how anxiety fuels anger, which fuels grievance, and how business leaders might adjust to all of this.

Key topics include:
- Why geopolitical and tech issues should be added to the "risk management committee"
- The need for contingency planning and directional decision-making
- How anyone is now the equivalent of a 1970's cold war spy
- Why "getting better at discernment" is critical.

Tune in to hear about "responsible heretics" and how a high school science project resulted in a South American assignment for a 17-year old.

⏱️ Chapters
1:12: Introducing Dr. David Bray
1:39: Why Business Leaders Should Care About Geopolitics
2:33: Mapping the Ripple Effects of Technological Revolutions
4:47: Historical Context: 1890s Polarization and Yellow Journalism
7:01: Societal Anxiety, Governance, and the Path to Anarchy
9:10: Impact on Global Supply Chains and Geopolitical Uncertainty
12:25: The Complexity of Microprocessors and Hardware Risks
14:10: Upgrading the Board: Risk Management for Tech and Geopolitics
16:21: Pressures on the C-Suite and Decision-Making with Incomplete Information
18:06: Marketing in a Volatile Landscape: Early Signal Networks
20:07: The Role of the “Responsible Heretic” in Avoiding Groupthink
23:29: Managing Super-Empowered Employees and Information Capabilities
25:16: Disinformation Strategy: From Operation Denver to Modern Bots
27:56: Balancing Principles, Ethics, and Global Competitiveness
29:07: Preparing for the Future: Data Reassessment and the Art of Discernment
31:43: Strategic Headspace: Establishing Pivot Options
33:11: Predictions for 2026: AI Pushback and Conflict De-escalation
34:03: Funniest Story: The South American Science Fair Mosh Pit
35:51: Practical Advice: Leadership vs. Management Expectations
36:07: Final Takeaways and Closing Remarks

This episode is sponsored by Typeface - the agentic AI marketing platform that turns one idea into thousands of on-brand assets. Learn more: typeface.ai/cmo.

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A CMO Confidential Interview with Joe Gagliese, Co-Founder and CEO at Viral Nation, a full-service digital and social agency.

Joe discusses the concept of social as "the people's media," details why he believes "discovery begins with social" and outlines how brands might think about becoming "social centered."

Key topics include:
Why social has become a prerequisite for certain categories
Questions to ask your social agency
Why measurement is still a bit of an Achilles heel
How to think of social as a living organism which works in concert with the rest of your marketing

Tune in to hear why social is so important for autos and thoughts on reading Marcus Aurelius.

⏱️ Chapters
01:12 - Introduction to CMO Confidential
01:42 - Introducing Joe Gagliese
02:46 - Defining "Social First"
05:40 - Social Strategy as a Behavioral System
08:03 - The Prerequisite of Radical Transparency
12:11 - Transitioning to a Social-First Organization
15:03 - Maintaining Authenticity with Creators
17:33 - Steps to Develop a Social-First Strategy
20:20 - Determining Brand Readiness
22:01 - Measuring Social Performance and Conversion
25:18 - Five Questions to Ask Social Agencies
28:28 - Common Mistakes in Social Marketing
30:10 - Practical Advice and Closing Remarks

This episode is sponsored by Typeface - the agentic AI marketing platform that turns one idea into thousands of on-brand assets. Learn more: typeface.ai/cmo.

Subscribe for weekly episodes featuring world-class marketing leaders, board members, and C-Suite executives.

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A CMO Confidential Interview with Mike Kaput, the Chief Content Officer at SmarterX and Marketing AI Institute and co-host of "The Artificial Intelligence Show."
Mike shares research across 2000 companies regarding AI adoption and highlights the gap between what companies say they are doing and what is happening, the fact that only 25% of companies have achieved "scaling" status, and how larger companies can be slowed by complexity.

Key topics include:
- Why training and education represent the biggest obstacle to progress
- Why you should measure "tool usage"
- Why job clarity is important for agents.

Tune in to hear about rising AI pessimism and building yourself a "second brain."

This episode is sponsored by Typeface - the agentic AI marketing platform that turns one idea into thousands of on-brand assets. Learn more: typeface.ai/cmo

Subscribe for weekly episodes featuring world-class marketing leaders, board members, and C-Suite executives.

⏱️ Chapters
01:12 – Intro: Meet Mike Kaput & AI topic overview
02:37 – State of AI report: how the data was gathered
05:53 – Key insight: people vs organizations gap
06:43 – What scaling AI actually looks like
08:06 – Pilot phase reality across companies
10:11 – AI hype vs real adoption
13:02 – The “say vs do” gap in execution
14:15 – AI literacy is the #1 barrier
16:13 – How to assess AI maturity (individual & company)
20:06 – Biggest mistake: tools without training
23:20 – AI agents, risks, and what’s next

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This week on CMO Confidential, we're revisiting our conversation with Tom Goodwin from August of 2025 - this is one of our favorites with topics just as relevant to marketers today.

Tom discusses his belief that today's CMO's are overly focused on efficiency versus marketing principles and that the contemporary playbook has been created by tech companies focused on performance metrics.

Key topics include:
-An unhealthy focus on the speed of measurement and short-term results
-Marketers having a "feeling of vulnerability" if they haven't heard of new tech
-The fact that many of the hyped direct-to-consumer brands like Casper and Ridge Wallets aren't actually doing that well

Tune in to hear the underestimated impact of "beauty" and a story about being locked out of a self-driving car.

This episode is sponsored by Typeface - the agentic AI marketing platform that turns one idea into thousands of on-brand assets. Learn more: typeface.ai/cmo
Subscribe for weekly episodes featuring world-class marketing leaders, board members, and C-Suite executives.

⏱️ Chapters
00:00 – Intro: Meet Tom Goodwin
02:28 – Would 1950s Marketers Beat Today’s CMOs?
05:41 – Is Marketing Actually More Complex Today?
09:15 – Fundamentals vs Growth Hacking & Performance Tactics
11:05 – DTC vs Traditional Brands: What Actually Works
15:13 – Short-Term Metrics, AI Hype & Tech Overload
28:36 – Dark Social, Hidden Influence & What Data Misses
34:21 – Predictions, AI Reality & The Power of Simplicity

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