PodcastsBusinessFrictionless Growth Marketing

Frictionless Growth Marketing

Sonia Thompson | Inclusive Growth & Customer Experience Strategist
Frictionless Growth Marketing
Latest episode

205 episodes

  • Frictionless Growth Marketing

    204. Why Most Growth Strategies Underperform — And the 7C Growth Marketing Framework That Fixes Them

    02/26/2026 | 38 mins.
    Many growth marketing strategies underperform because they’re built on incomplete foundations.

    Despite better data, better tools, and endless optimization, brand growth and customer acquisition feel harder than they should. Campaigns convert — but they don’t compound. Customer experience improves — but loyalty stalls. Personalization gets sharper — but relevance feels thinner.

    In this episode, I break down why.

    You’ll learn why modern growth strategy often misses critical structural elements — and I introduce the 7C Growth Marketing Framework, a model designed to strengthen the foundation of your growth marketing system.

    We’ll explore:

    The hidden gaps causing growth strategies to underperform

    Why optimizing tactics without fixing structure limits customer acquisition

    How trust, identity, and customer experience shape buying decisions

    The seven elements inside the 7C framework — and how they work together

    What it takes to build a brand growth strategy that compounds over time

    This isn’t about hacks, trends, or short-term lifts.

    It’s about rebuilding growth strategy so it reflects how real people evaluate brands today — and designing a marketing system strong enough to scale.

    Take the quiz: What's slowing your brand's growth: www.frictionlessgrowthlab.com/quiz
  • Frictionless Growth Marketing

    203. Relevance Over Reach: The Growth Marketing Playbook for 2026 (Dense Bean Salad Girl Case Study)

    02/19/2026 | 28 mins.
    What if your growth problem isn’t performance — it’s relevance?

    In this episode, I break down what Dense Bean Salad Girl’s rise to 3 million followers and 125,000 subscribers reveals about how growth marketing actually works in 2026.

    No paid ads.
    No massive media budget.
    No interruptive campaigns.

    Instead, Violet Witchell entered a conversation already happening — about protein, fiber, affordability, and meal prep — and made herself genuinely useful.

    Her story reveals four shifts reshaping brand growth and customer acquisition today:

    • Enter the conversation already happening in your customer’s mind
    • Build trust in the margins — not just through campaigns
    • Design for identity without othering anyone
    • Recognize that your best marketers aren’t on your payroll

    If you’re a CMO or brand leader wondering why:

    – Customer acquisition costs are rising
    – Campaign performance feels harder to sustain
    – Discovery has fragmented
    – “General market” messaging isn’t landing

    This episode explains what’s changed — and what the new growth marketing playbook requires.

    Because in 2026, growth doesn’t come from being louder.

    It comes from being more relevant.

    What's slowing your brand's growth? www.frictionlessgrowthlab.com/quiz

    Violet's substack: https://violetcooks.substack.com/

    Violet's TikTok: https://www.tiktok.com/@violetwitchel

    Violet's Instagram: https://www.instagram.com/violetwitchel/?hl=en
  • Frictionless Growth Marketing

    202. How Bad Bunny’s Super Bowl Halftime Show Became a Blueprint for Modern Brand Growth

    02/12/2026 | 9 mins.
    When Bad Bunny took the stage at the Super Bowl Halftime Show, it wasn’t just a performance — it was a masterclass in modern brand growth.

    In this episode, we break down why Bad Bunny’s halftime show resonated so deeply with audiences — and what brand leaders, CMOs, and growth marketers should learn from it.

    Because this wasn’t just about music. It was about:


    Cultural relevance


    Identity-driven marketing


    Audience intimacy


    And building brands that reflect the communities they serve

    Too many brands chase growth through scale alone. But Bad Bunny’s moment on one of the world’s biggest stages revealed something more powerful: growth today belongs to brands that understand culture, represent real people, and remove friction between identity and experience.

    If you’re a marketing leader navigating:


    Slowing ROI


    Fragmented audiences


    The limits of traditional growth marketing


    Or the tension between scale and relevance

    This episode will show you why cultural alignment — not just campaign optimization — is the blueprint for brand growth today.

    What's slowing your brand's growth? Take the quick assessment to find out (and what to do next): www.frictionlessgrowthlab.com/quiz
  • Frictionless Growth Marketing

    201. Why the Traditional Growth Marketing Model Is Failing in a Fragmented Market

    02/05/2026 | 21 mins.
    Growth marketing was built on continuous improvement — experiment, optimize, compound.
    But for many brand leaders today, growth no longer feels like it’s compounding. Despite more data, more tools, and more optimization than ever before, ROI is slipping and hitting growth targets is getting harder.

    That’s not a discipline problem.
    It’s a growth marketing model problem.

    In this pillar episode, I break down why the traditional growth marketing model — including the AARRR framework (Awareness, Acquisition, Activation, Retention, Referral, Revenue) — is no longer optimized for how modern consumers make decisions. Built for scale and efficiency in a general-market era, these models struggle in today’s fragmented, identity-driven landscape.

    Drawing on insights from the American Marketing Association and a conversation with Bennie F. Johnson, this episode explores:


    Why growth marketing optimization is breaking down despite best practices


    How scale without intention creates friction across the funnel


    Where identity friction shows up across Awareness, Acquisition, Activation, Retention, and Revenue


    Why relevance — not reach alone — is now critical to sustainable growth


    How an identity-layered approach helps growth compound again

    This episode focuses on diagnosing why growth marketing stopped compounding — not tactical fixes, but how the underlying model needs to evolve to reflect how people actually make decisions today.

    If growth feels harder than it should, this episode explains why — and sets the foundation for what modern growth marketing requires now.

    Find out what's slowing your growth - www.frictionlessgrowthlab.com/quiz

    Interview with Bennie F. Johnson, CEO of AMA - https://www.frictionlessgrowthlab.com/trust-in-marketing-bennie-f-johnson/

    How to use data to increase customer success for all - https://www.frictionlessgrowthlab.com/ep-146-how-to-use-data-to-increase-customer-success-for-all-with-deborah-pickett/
  • Frictionless Growth Marketing

    200. The Glitch in Modern Marketing — And How It’s Harming Brand Growth

    01/29/2026 | 15 mins.
    Modern marketing excels at personalization — until it reaches one consistent area where many brands still break down, costing them growth and frustrating customers in the process.

    In this milestone episode, Sonia Thompson explores The Glitch in Modern Marketing — and why brands that are otherwise sophisticated in growth marketing and customer acquisition often hesitate, stall, or retreat when identity enters the picture.

    Marketers know how to tailor products, experiences, and messaging by behavior, lifecycle stage, and preferences. But when personalization intersects with human identity, that rigor often disappears — replaced by assumptions and a return to “general market” thinking.

    This episode breaks down:


    Why identity shapes how customers decide what’s “for someone like me”


    How general market marketing quietly creates friction and lost sales


    Why asking customers to adapt is no longer a neutral choice


    And how integrating identity completes personalization — instead of complicating it

    If growth feels harder than it should, this episode will help you see what’s been missing — and how to fix it.

    Find out what's slowing your growth: www.frictionlessgrowthlab.com/quiz

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About Frictionless Growth Marketing

Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve. Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day. Hosted by Sonia Thompson, Inclusive Growth and Customer Experience Strategist, the show breaks down how modern brands drive sustainable growth by designing frictionless customer journeys, building trust with identity-rich growth communities, and adapting to changing consumer expectations with clarity and confidence. Each week, you’ll hear practical insights, real brand examples, and candid conversations with marketing leaders and subject-matter experts on: Brand strategy that fuels long-term business growth in the age of modern marketing Customer acquisition, retention, and loyalty in today’s market How friction shows up across the customer journey — and how to remove it Identity-driven marketing, cultural relevance, and belonging What’s actually working now with today’s values-driven consumers If you want to reach more of the people you’re meant to serve — and convert more of them — without relying on outdated formulas or brute-force tactics, Frictionless Growth Marketing will show you the new rules of modern marketing and growth. Because when you remove friction, you remove barriers to growth — for your customers and for your business.
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