HFS PODCASTS

• Unfiltered Stories | How CEOs are re-engineering their businesses with HCLTech’s AI labs

  The last six months have seen CEOs seize the opportunity to reengineer their businesses with AI, particularly Agentic AI. HFS Research Executive Research Leader David Cushman and HCLTech’s Alan Flower, EVP, Global Head AI Labs, dive deep into what’s changed and why every enterprise leader should be paying attention.Key points discussed include:After moving from POCs to production, the next significant shift is business engineering with Agentic AI.Client confidence is growing every day as enterprises reconfigure for a world of digital employees.As organizations notch up early wins with AI, they’re coming back for more and scaling fast.

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• Unfiltered Stories | Inside the HFS Workday Services Horizons 2025: TCS’s Path to Horizon 3 Leadership

  TCS was recognized as a Horizon 3 Market Leader in the HFS Workday Services Horizons 2025 report for its advisory-led, industry-focused, and AI-infused transformations. The discussion highlights:How TCS’s Crystallus Framework, proprietary accelerators, and GenAI capabilities are redefining Workday-enabled HR and finance transformation. The conversation also explores the rise of the “superworker” and how TCS is collaborating with Workday and ecosystem partners to drive the next phase of intelligent enterprise transformation.Explore the full report: HFS Horizons: Workday Services, 2025, on the HFS Research website: https://www.hfsresearch.com/research/hfs-horizons-workday-services-2025/

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• Unfiltered Stories | The AI-First Revolution: Redefining GBS for the Future with EdgeVerve

  GBS is moving from a cost-center to a growth-engine.AI-first models and platforms are rewiring enterprise operations. In this Unfiltered Stories episode, Ashwin Venkatesan, Executive Research Leader at HFS Research, sits down with Saurabh Gupta, President at HFS Research, and Shashidhar N, VP & Global Head of Platforms at EdgeVerve, to discuss what next-gen GBS really looks like—beyond slideware. What you’ll learn:From “shared services” to “Generative Business Services” — AI-led, data-driven, value-obsessed.AI-first delivery = beyond productivity — shift from cost saves to revenue, speed, and innovation.What’s blocking progress — silos plus technical, data, and cultural debt (and how leaders break them).Why platforms matter — unifying people, process, data, and tech for scalable, AI-powered ops.The GBS of tomorrow — AI-first by design, built for agility, collaboration, and continuous value.Also, check the companion HFS report: “Your GBS model is outdated: Fix it, or risk falling behind in the AI economy”, here: https://www.hfsresearch.com/research/your-gbs-model-is-outdated-fix-it-or-risk-falling-behind-in-the-ai-economy/

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• Unfiltered Stories | Inside the Enterprise Guide to Agentic Business Transformation with Ema

  HFS Research and Ema discuss how agentic AI is transforming enterprise operations. From AI pilots to AI employees, learn what defines an agentic system, how to scale responsibly, and what the human-plus-AI workforce of the future looks like.The key takeaways from the discussion include:Enterprises are moving from AI experimentation to AI as a core operating model. True agentic systems are goal-oriented, autonomous, and continuously improving. “AI employees” represent accountable, cross-functional digital colleagues. Success depends on governance, measurable outcomes, and C-suite ownership. The future workforce blends human creativity with AI execution for end-to-end transformation.Explore the full report: The Enterprise Guide to Agentic Business Transformation, on the HFS Research website: https://www.hfsresearch.com/research/agentic-business-transformation/

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• Unfiltered Stories | Hitachi Digital Services primed to address the changing dynamics of life sciences

  Life sciences are staring at a $1.5T revenue hit—time to rethink the playbook. Suppliers can’t keep doing what worked yesterday. To help the industry navigate headwinds and continue delivering cures, they’ll need new capabilities, new partnerships, and faster execution. In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, talks with Paul Watson, Vice President, Global Lead Healthcare & Life Sciences at Hitachi Digital Services, about what it will really take to adapt. They get into:Finding growth in new markets, channels, and engagement modelsRegulatory shifts as more countries run their own approvals (not just the FDA)Speed to value, where partners that can design, build, run, and service plants end-to-end take the leadWatch now for practical insights on where life sciences are headed.Read more: https://www.hfsresearch.com/research/life-sciences-survival-consumers/

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