Within the Trenches

Ep 640 features Shannon, a 911 professional out of Virginia.
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Episode topics –
Dispatchers' experiences handling severe winter weather and long shifts

Shannon's unique journey into dispatch and her approach to training new recruits

Emotional challenges and the importance of closure after difficult emergency calls

The viral "trash panda" (raccoon) liquor store incident and how it unfolded from the dispatch perspective

Advice for staying compassionate and positive in a high-stress 911 environment

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 639 features Hannah, a 911 professional out of Florida.
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RapidSOS - Facebook | LinkedIn | X | Web
Hannah's unconventional entry into public safety and her first intense sit-along experience

The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center

Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident

The mental health impact of dispatch work and ways to seek support and closure

Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a crisis

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work."
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Preview of Ricardo's appearance on Business Insider's Insider channel

Real-life 911 calls and memorable dispatcher moments

The challenges of multitasking and triaging calls under pressure

The emotional impact and lasting memories from the job

Advocacy for 911 professionals and why their stories matter

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.
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RapidSOS - Facebook | LinkedIn | X | Web
Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor.

Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center.

The importance of teamwork, communication, and positive culture within dispatch centers.

Emotional highlights from real emergency calls and how dispatchers support each other through critical moments.

Powerful story of a lifesaving dispatch call coming full circle years later.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 636 features Carolyn, a 911 professional out of Texas.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Carolyn's unexpected start in public safety and her early experiences in dispatch.

The significance and emotional impact of receiving the Guiding Light Award.

Memorable calls and moments that shaped Carolyn's career and perspective.

Major shifts in technology over the last three decades, including AI and real-time crime centers.

Advice for new dispatchers and the importance of mental health and giving grace in the profession.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].