Within the Trenches

Episode 642 features Alora, director at Unacoi 911 out Tennessee.
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Episode topics –
How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher

The reality of short dispatcher training and surviving the critical early days on the job

Experiences handling traumatic and life-changing emergency calls

Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community

The story of Stella, the dispatch center's emotional support dog, and the positive effect on team morale

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional
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Episode topics –
Gina's journey from a law enforcement family to a career in dispatch and RapidSOS

Training challenges and early calls that shaped her perspective

Emotional toll and mental health strategies for dispatchers

Memorable stories—both comical and intense—that highlight the dispatch experience

The shift to RapidSOS, technology's role in saving lives, and advice for new dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 640 features Shannon, a 911 professional out of Virginia.
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Episode topics –
Dispatchers' experiences handling severe winter weather and long shifts

Shannon's unique journey into dispatch and her approach to training new recruits

Emotional challenges and the importance of closure after difficult emergency calls

The viral "trash panda" (raccoon) liquor store incident and how it unfolded from the dispatch perspective

Advice for staying compassionate and positive in a high-stress 911 environment

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 639 features Hannah, a 911 professional out of Florida.
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Hannah's unconventional entry into public safety and her first intense sit-along experience

The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center

Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident

The mental health impact of dispatch work and ways to seek support and closure

Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a crisis

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work."
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Preview of Ricardo's appearance on Business Insider's Insider channel

Real-life 911 calls and memorable dispatcher moments

The challenges of multitasking and triaging calls under pressure

The emotional impact and lasting memories from the job

Advocacy for 911 professionals and why their stories matter

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].