The Federal Drive with Terry Gerton

The Consumer Financial Protection Bureau has been through a year of significant change. As a new director's nomination moves forward, the question is no longer just who will lead the agency, but how much of its future has already been decided. Alan Kaplinsky, senior counsel at Ballard Spahr, joins me now with insights.
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Opportunity Zones were designed to bring investment into economically distressed communities, and more than $108 billion flowed into the program through the end of 2024. But a new GAO report finds major gaps in the information needed to assess many of the program's effects. Here to discuss what policymakers know, and what they still can't measure, is Jessica Lucas-Judy, director of Strategic Issues at the Government Accountability Office.
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Whether they're seeking capital, looking for information or connecting with agency services, SBA users often arrive with a need rather than an understanding of how the agency is organized. The SBA is redesigning its website, customer service and digital tools to better match that experience. Joining me now to explain the agency's customer-experience strategy is Hartley Caldwell, SBA's chief information officer and chief AI officer.
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Today on the Federal Drive with Terry Gerton
Opportunity Zones attracted billions in investment. Measuring what that investment achieved has been much harder
The Small Business Administration is redesigning its digital services around the people who use them, rather than the way the agency is organized
The CFPB's next director may inherit an agency that's already been fundamentally reshaped
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Federal agency CFOs can have more confidence than ever that their agency is sending money to the right citizens. Their confidence comes from the Treasury Department finishing a four-year journey to better secure federal payments. Treasury’s Payment Verification tool moved into full production mode earlier this summer using a three-step process to confirm the accuracy of the disbursement. Justin Marsico is the executive director for financial integrity at the Treasury’s Bureau of Fiscal Service. He talked about hte improvements with Federal News Network’s Jason Miller.
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