The path from incarceration to Deputy Director is unconventional, but the real story is how leadership grounded in listening and visibility can shift the direction of the Federal Bureau of Prisons. In a unique episode of Transparency Talks, Deputy Director Josh Smith and Director William K. Marshall III switch seats to celebrate Deputy Director Smith’s one year anniversary at the BOP and to look at the responsibility, travel, and pressure that shape the role, and why culture, staff safety, and accountability must work together to strengthen facilities and protect the public. We dig into policy modernization, the challenge of contraband and drug risks, and how clear communication and practical reforms support employees while preparing people in custody to return home.