The Luxe and The Short of It

• Kiss, Marry, Kill: Short-Term Rental Edition

  Madeleine and Abby are bringing back the fun with a special game episode, this time playing the classic "Kiss, Marry, Kill" with Short-Term Rental twist! Get ready for Madeleine's unfiltered, gut reactions to scenarios covering everything from booking platforms and guest behavior to pricing strategy and the eternal quest for peace over burnout in the short-term rental (STR) business.Kiss, Marry, Kill:Airbnb, Direct Bookings, Vrbo. (01:43)A Superhost Badge, a guest who actually reads the house manual, or a neighbor who minds their own business. (03:09)Midstay cleaning, late checkout, and bachelorette parties. (03:55)AirDNA, Price Labs, and Praying. (05:04)A guest with kids, a guest with dogs, or a guest with an emotional support reptile. (06:15)100% occupancy and total burnout, sixty percent occupancy and peace, or eighty five percent occupancy but you forgot to file taxes. (07:17)A guest who messages 'Ready' when you are an hour before check-in, a guest who says 'We left it how we found it', or a guest who books and asks zero questions (so they're suspiciously quiet). (08:33)A 5 star review with no text, a four star review that's basically a love letter, or a three star review that ends with would absolutely stay again. (09:56)Key Takeaways & Actionable Advice:Take Control of Your Revenue: Being the Merchant of Record (like on Vrbo or Direct Bookings) gives you more control over your payments, which is why Madeleine prioritizes these channels over Airbnb.Prioritize Peace Over Perfection: Aim for 70-80% occupancy. 100% occupancy often means you are undercharging, and it will lead to quicker burnout and excessive wear and tear on your property.Educate Your Guests on Reviews: Clearly communicate what a 5 star review means for your business, as guests may not understand the massive difference between a 4 star and a 5 star rating.Resources:🚀 Your STR Workshop - https://madeleineraifordholland.com/elevate🔗 Work With Madeleine's Team - https://strsuccess.typeform.com/podcast💼 Connect with Madeleine on LinkedIn – http://linkedin.com/in/madeleine-raiford-holland/🎙️ Join Madeleine's Podcast Insider: https://www.madeleineraifordholland.com/podcast-insider📸 Follow Madeleine on Instagram: https://www.instagram.com/madeleineraifordholland/🌐 Explore Madeleine’s Work & Coaching Programs: https://www.madeleineraifordholland.com/💡 Turn on notifications so you never miss a strategy that could change your life.Disclaimer:The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of The Luxe & the Short of It podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

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• 2025 Audit and 2026 Vision

  Join Madeleine for a crucial episode on her personal and professional practice of reflection and vision casting—the cornerstone of her career and personal success. This is a companion episode to two essential free resources designed to guide you through a thorough 2025 business audit and strategic 2026 vision planning.Madeleine emphasizes a shift from emotionally reacting to data to interpreting it strategically to set yourself up for a bold and successful year.Free Companion Resources (Get Them Now!)Madeleine has created two free resources to accompany this episode. Pause the podcast and download them to work through your audit and vision casting:Audit and Vision Workbooks - https://www.madeleineraifordholland.com/audit-and-vision-workbooksKey Areas of the 2025 STR Business AuditMadeleine walks through the specific data points and questions she reviews for her own portfolio, encouraging listeners to approach the numbers as information, not judgment.Revenue & Occupancy:Monthly revenue and occupancy rate, best/underperforming months, and pattern shifts.Average booking window (how far in advance guests book).Pricing Strategy:Highest/lowest Average Daily Rate (ADR) and nightly rate charged.Percentage of nights discounted.Identifying where you underpriced or overpriced based on 2025 data.Guest Experience & Reviews:Common positive and negative mentions (in public or private feedback).Where guests are finding your listing (reliance on OTAs vs. direct/other sources).Team & Operations:Identifying MVP team members.Pinpointing problem areas (staff, vendors, property issues).Defining your Zone of Genius and roles you need to delegate.The first process or SOP to systematize in Q1 2026.Tech Stack & Automation:Reviewing all tools used (PMS, pricing, AI, etc.) - what worked, what to drop, and how to negotiate better contracts in Q1.Identifying new automations for 2026.Listing Photos, Copy, & SEO:Checking for outdated photos and optimizing titles/captions for keywords.Reviewing listing performance data (views, saves, conversions).End-of-Year Tax Preparation:Reconciling income/expenses and collecting 1099s.Reviewing deductions (travel, mileage).Identifying capital vs. regular expenditures and confirming property classification (material participation, real estate professional status).Considering a cost segregation study if a property was purchased or put into service in 2025.Strategic Reflection: Ask yourself: "What actually made me money? What just kept me busy? And what do I want to feel like running my STR in 2026?"Creating Your 2026 Vision & Action PlanUse the insights from your audit to strategically plan your next year with the Vision Planner.Revenue & Occupancy Strategy: Use if-then statements to guide your focus (e.g., If strong occupancy but low profit, then focus on raising ADR and auditing expenses).Pricing & Profit Strategy: Set clear minimum night stay targets for peak and slow seasons, and define your core pricing rules.Guest Experience: Turn guest feedback...

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• Smash or Pass: Short-Term Rental Edition

  Madeleine and her Marketing Director, Abby, switch things up for a fun, spontaneous episode by playing a game of "Smash or Pass: Short-Term Rental Edition." Abby, using her "robot" (AI) to generate a list of "unhinged" scenarios for Madeleine to decide if she would Smash 🔨 (do it) or Pass 👋 (not do it) in her short-term rental business.Scenarios:Cash back incentive for guests who read the house rules: 🔨 Offer a small reward (like $5/coffee) for a secret word in the rules. Rewards action-takers and sets a fun tone.Spend $600 on a neon sign because you saw it on Instagram: 👋 (For Her)Depends entirely on your guest avatar and aesthetic. A Smash for bachelorette/party vibes, but not for her personal brand/guests.Outsource guest messaging to your teenage niece for work experience: 👋Too risky when revenue is on the line. Requires an "extenuating circumstance" for someone super bright.Let your cleaner set their own rates AND booking times just to keep them happy: 👋Madeleine's cleaners set their own flat-rate pricing, but the 4 PM turnover deadline is non-negotiable.Post a TikTok dragging a guest's insane request, then DM them the link: 👋 (on sending link)Posting about it on social media is fine for views/sharing the craziness, but stirring up drama by sending it to the guest is not her style.Build an outdoor shower even if you live in Michigan: 🔨 (if market calls for it)Market analysis is key. Smash if it's a lake/summer market and a good differentiator, provided it can be properly weatherproofed against the elements.Let your ex manage your STR remotely if it meant not dealing with guest drama: 🔨Smash the situation, not the ex! *Abby's answer: Pass hard due to no trust.Use AI to respond to reviews even if it accidentally called someone "bro": 🔨One small casualty is worth it if the AI is generally effective and saves time.Set up a fake security camera labeled "Guest Behavior Monitor" to keep people in line: 👋 (100%)Invades privacy, will get reported to Airbnb, and hosts are not "hall monitors."Reply to a guest's two-star review with a custom Canva graphic that says, "Thank you for your opinion": 👋Review responses are for future guests, not the person who left the review. You must be professional and address the feedback/situation without passive-aggression. (Never call a guest a "filthy liar"!)Create an Airbnb profile just to spy on your local competition's response time and pricing: 🔨Secret shop all day long! Copying communication instructions from a competitor is working smarter, not harder.Copy and paste a guest's rude message into Chat GPT and ask it to "clap back like Cardi B": 🔨 (But don't send it)For emotional release and a good laugh. Humor is the best medicine to clear your head before responding professionally.Use your Airbnb reviews as your dating app profile bio: 🔨Humorous, unique, and a great conversation starter.Name your STR something unhinged like "Bread and Bougie" or "The Moist Manor" just to go viral: 👋Hard pass, especially due to Madeliene's least favorite word ("moist"). Not on-brand, even for a viral moment.Spend more on throw pillows than your monthly car payment and feel zero regret: 🔨(Madeleine's done it!) For large properties with multiple rooms, the cost of quality pillows adds up quickly for the design/comfort factor.Resources:🚀 Your STR Workshop - https://madeleineraifordholland.com/elevate🔗 Work With Madeleine's Team -...

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• The Short-Term Rental Tax Loophole: Slash Your Taxes with STRs

  Madeleine dives deep into a powerful, yet often misunderstood, strategy for high-income earners: the Short-Term Rental (STR) Tax Loophole. It's legal, written into the tax code, and can significantly reduce your tax liability by allowing you to offset active income with real estate losses.Key Takeaways:Tax Code Rewards Certain Investments: High earners often pay tens or hundreds of thousands in taxes, believing it's unavoidable. The U.S. tax code actually rewards certain investments, and STRs offer a powerful way to reduce taxes and build wealth.The Four Pillar Profit Strategy: When investing in STRs, focus on winning in four areas simultaneously:Equity: Someone else (the guests) pays your mortgage, building your equity.Appreciation: The property gains value over time.Cash Flow: Underwriting for a minimum of $2,000 per month in cash flow.Tax Savings: Leveraging the tax code to pay less.STRs are NOT Passive: Unlike most rental properties (which only allow losses to offset passive income), STRs with an average guest stay of less than 7 days fall under a different tax code section. Meeting "material participation" requirements allows you to use paper losses to offset your active (W-2) income.The Power of Depreciation and Cost Segregation: Buying and furnishing an STR allows for a Cost Segregation Study. This study, conducted by an engineer, accelerates the depreciation of components like furniture, appliances, flooring, decks, and landscaping (which normally depreciate over 5-15 years) into one year. This creates a huge paper loss that can be applied against your active income if you qualify.It's NOT Too Late: Even if you acquire and open a property late in the year (like the last week of December), your first guest stay allows you to utilize the entire year's depreciation and bonus depreciation for the property!Three Core Requirements for the STR Tax Loophole:You must meet all three of these requirements to materially participate and qualify for the loophole:Average Guest Stay is Less than 7 Days: STRs with an average stay of <7 nights are considered a business, not a rental property, by the IRS. (Total nights rented/Number of bookings = Average Stay Length)The Property is Actually Rented: Set-up time alone doesn't count. You must have guests/bookings during the year to qualify.Material Participation: You must be actively involved in the business.Self-Management is Key: Hiring a property manager typically disqualifies you. You can self-manage with the appropriate systems/automations.The 100-Hour Rule: You worked at least 100 hours on the property, and no one else worked more hours than you. (The alternative is 500+ hours).Qualifying Work Examples: Guest messaging, cleaning/turnovers, repairs, restocking, managing listings/pricing, buying/setting up furniture, and bookkeeping. (Time spent thinking or reviewing reports does not count.)STR Tax Loophole vs. Real Estate Professional Status (REPS)STR Tax Loophole:Core Requirement: Avg. rental period $< 7$ days & Material Participation (100+ hours/year).Who Qualifies: Busy professionals, W-2 earners, business owners, or a household with a flexible spouse.Time Commitment: Moderate (typically 100-500 hours/year).Loss Offset Potential: Can offset active income if material participation is met...

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• The Three Hats of a Business Owner: Operator, Marketer, and CEO

  Madeleine takes a high-level view of the different roles - or hats - that every business owner must wear. If you’re a successful professional transitioning from the 9-to-5 world, this is crucial: the shift to wearing multiple hats in your own business can feel like being hit by a freight train.Madeleine breaks down the three core roles, explaining why understanding each one is the key to scaling your business with grace and ease - and avoiding total chaos.Key Takeaways:The Three Hats: As a business owner, you are typically wearing one of three hats: the Operator, the Marketer, or the CEO.The Chaos Zone: Stuff hits the fan when you try to wear all three at the same time. Learning to identify and prioritize which hat you need to wear, and when, is essential for growth.The Ultimate Goal: The secret is learning how to quickly move out of the Operator and Marketer roles and elevate yourself to wearing the CEO Hat as much as possible.The Three Roles Defined:OperatorDaily Operations: guest interaction, scheduling cleaners, maintenance, building SOPs, and ensuring the business runs smoothly.Understand, Automate, and Delegate: The mistake is camping out here because it feels productive or thinking, "nobody can do it as well as me."MarketerDriving Business/Sales: Optimizing listings (OTAs), building a direct booking website, email marketing, collecting emails, consistent social media, and personal brand building.Automate and Delegate: Many STR owners rely on OTAs (like Airbnb/Vrbo) and fail to graduate to this role, missing out on significantly more revenue from direct bookings.CEOStrategic Thinking: Focusing on new projects, property acquisition, new partnerships, business development, analyzing reports, and giving high-level strategic input.Wear This Hat Most Often: This is where the creativity and magic lives, allowing you to work on your business instead of in it. Scaling with Grace and Ease:Document Everything: Anytime you are working on a repeatable task, focus on documenting the process. Documentation is the foundation for eventual automation and delegation.Tool Spotlight: Madeleine shares her favorite documentation tools:Loom: Great for creating screen-recording videos of processes.Scribe: Captures keystrokes and screenshots to automatically generate step-by-step guides you can export. (Madeleine often uses both simultaneously!)Catch Yourself: Bring awareness to which hat you are wearing. Catch yourself when you're in the weeds of the Operator or Marketer roles, and ask: "What can I do to automate or delegate this so I can wear the CEO hat more often?"Resources:If you're an STR owner ready to shift into that CEO role, build time freedom, and stop wearing all three hats at once, Madeleine's entire mentorship is based on giving you the tools and SOPs to do exactly that.🔗 Work With Madeleine's Team - https://strsuccess.typeform.com/podcast💼 Connect with Madeleine on LinkedIn – http://linkedin.com/in/madeleine-raiford-holland/🎙️ Join Madeleine's Podcast Insider: https://www.madeleineraifordholland.com/podcast-insider📸 Follow Madeleine on Instagram: https://www.instagram.com/madeleineraifordholland/🌐 Explore Madeleine’s Work & Coaching Programs:...

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