The SHOCKING Truth About Call Centers in Roofing Nobody Tells You | Peter Roth
In this episode, Dmitry talks to Entrepreneur Peter Roth. Sponsor: https://thecatchall.com/Insights00:00 – The Catch All00:39 – Coming Up01:14 – How Peter Roth entered the roofing call center world05:02 – When Scalify Call Centers started working with roofers09:30 – Understanding homeowner psychology on the first call13:55 – The scripts and openers that actually convert18:12 – Why most roofing companies fail at follow-up22:48 – Building a call center team that works27:30 – Handling storm leads vs. retail roofing calls32:44 – How to fix bad lead quality and wasted marketing dollars36:58 – Training callers to sound confident and not robotic41:15 – Insurance claims, touchpoints, and setting proper expectations46:40 – The systems Scalify uses to scale roofing call centers52:18 – Advice from Peter Roth to roofing owners trying to grow58:40 – The future of call centers in the roofing industryDmitry’s coaching program: https://roofing-school.comHave a question? Text me: 612-558-4881Connect with Dmitry: https://dmitrylipinskiy.com/Contractors I recommend: https://directorii.comBest Deals on Underlayment: https://BemDirect.comRoofing Insights T-shirts - https://roofinginsightsstore.com/============================Today's GuestPeter Roth:https://www.linkedin.com/in/realpeterroth/Scalify Call Centers:https://www.scalifyco.com/============================
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"Nobody Outworks Me" | Landon Hammonds
In this episode, Dmitry talks to Landon Hammonds of Perimeter Roofing. From knocking doors on day one to leading 35 roofers across multiple states, Landon has become one of the fastest-rising leaders at Perimeter. At only 25, he has built systems, teams, and a discipline-driven mindset that separates him from the rest of the industry.Sponsor: https://workninjas.com/In this interview, we cover:Landon's first day knocking doors and how the grind shaped his work ethicBalancing residential and commercial roofingWhy SOPs, systems, and double-checking are essentialManaging stress, workload, and rapid growthHow private equity changed structure inside the companyCompeting in Atlanta’s crowded roofing marketWhy experience beats online tutorialsLeadership challenges in managing 35 guys across multiple statesHow to know which jobs are worth your timeThe toxic and rewarding sides of the roofing industryCommunication, integrity, and the power of saying noWhat keeps him grounded and saneHis long-term mission to impact every person he meetsIf you work in roofing, sales, leadership, or any service industry, this episode delivers practical lessons built on real-world experience.Dmitry’s coaching program: https://roofing-school.comHave a question? Text me: 612-558-4881Connect with Dmitry: https://dmitrylipinskiy.com/Contractors I recommend: https://directorii.comBest Deals on Underlayment: https://BemDirect.comRoofing Insights T-shirts - https://roofinginsightsstore.com/
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Elijah Muhm on His Exit from Roman’s Roofing and Building Back Stronger
In this episode, Dmitry talks to Elijah Muhm, former co-owner of Roman's Roofing. Sponsor: https://cwilsonlaw.comInsights00:00 – Intro00:35 – Sponsor: Chad T. Wilson Law Firm01:55 – How Elijah Muhm got started in roofing04:12 – Joining Roman’s Roofing and finding early success07:08 – The culture and lessons learned at Roman’s Roofing10:30 – The moment everything changed: Elijah’s sudden exit13:20 – Life after Roman’s Roofing: rebuilding from zero16:05 – The truth about leaving a big company on principle18:52 – Lessons on leadership and personal integrity22:10 – Building a new path in the roofing industry25:34 – How to earn trust again after starting over28:45 – What Elijah learned about loyalty and reputation32:00 – Creating a roofing company built on values35:28 – Marketing, storytelling, and personal branding38:12 – Advice for roofers going through tough transitions41:00 – The future of Elijah’s new roofing journey43:20 – His message to roofers, leaders, and entrepreneursDmitry’s coaching program: https://roofing-school.comHave a question? Text me: 612-558-4881Connect with Dmitry: https://dmitrylipinskiy.com/Contractors I recommend: https://directorii.comBest Deals on Underlayment: https://BemDirect.comRoofing Insights T-shirts - https://roofinginsightsstore.com/============================Today's guestElijah Muhm:https://www.linkedin.com/in/elijah-muhm-0ab623214/https://www.instagram.com/elitheslyguy1986/Empower & Master LLC:============================
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Immigrant Privilege: The Story of Top Metal Supply | Aldin Mejia
In this episode, Dmitry talks to Aldin Mejia, owner of Top Metal Supply.Insights00:00 – Intro00:48 – Early life and moving to the U.S.04:49 – Learning the trades and developing work ethic08:48 – Starting the countertop business12:28 – Entering metal roofing and navigating Miami-Dade approvals18:55 – Naming the company and building the Top Metal brand26:02 – Understanding metal roofing system types32:26 – Durability, coatings, paint performance, and long-term warranties38:00 – Who Top Metal serves and how contractor relationships are built46:58 – Faith, humility, leadership, and personal values in business50:46 – Hiring challenges and building a reliable team52:29 – Customer service standards and how complaints are handled56:16 – Cash flow, accounting, and financial discipline in construction58:57 – Social media, brand presence, and building trust online01:02:13 – Balancing marriage, family, and running a growing company01:09:13 – Expansion strategy and future vision for Top Metal01:12:27 – Final message to roofers, installers, and business owners============================Today's guestAldin Mejia: https://www.facebook.com/aldin.mejiaTop Metal: https://topmetalsupplier.comhttps://www.facebook.com/TopMetalUSA/https://www.tiktok.com/@topmetalusa============================Podcast and Business Requests: https://dmitrylipinskiy.com/Dmitry’s Mentorship Program: https://www.roofing-school.com/
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Automated Direct Mail: How Dope Marketing Cranks Out Roofing Millions | David Carroll
In this episode, Dmitry sits down with David Carroll, CEO of Dope Marketing. Podcast Sponsor: https://agentone.roofingbusinesspartner.com/============================00:00 – Intro and Banter: Surviving Minnesota Winters00:30 – First Business Hurdles: From No Job to Home Services Startup01:22 – Reflecting on Growth: Preparation Meets Opportunity in Roofing02:32 – Why Stick with Home Services: The Universal Needs of Contractors02:59 – Job Market Real Talk: Would You Hire Yourself?05:50 – Phasing Out the Old: Knowing When to Launch Dope Marketing08:46 – Scaling Dreams: Franchising, Investors, and Keeping the Fun Alive11:00 – The Lonely Crown: Leadership Lessons and Personal Wiring13:00 – Hiring Evolution: From Potential to Proven Systems17:00 – YouTube as a Business: Monetizing Content Like a Pro19:00 – Learning from the Competition: Reverse-Engineering Success20:00 – Sleepless Nights Scale Too: Stress from Vans to Multi-Millions21:00 – Boredom Sparks Change: Why I Pivoted to Marketing22:00 – Dope's Edge: Embracing AI and Data for Recession-Proof Strategies25:00 – Agencies on Alert: The Shift to Implementation and Results28:00 – Campaigns vs. Branding: Defining What Really Drives Impact32:00 – Managing Expectations: The Emotional Rollercoaster of Marketing35:00 – Unpredictable Twists: Elections, Disasters, and Marketing Dips37:00 – If Marketing Vanished Tomorrow: Adapting and Pivoting Fast40:00 – Explosive Growth: Scaling Gutter Cleaning to Seven Figures45:00 – Holiday Lights Hustle: Turning Down Jobs and Building Trust50:00 – Dope Philosophy in One Line: Data-Driven Decisions for Owners53:00 – Personal Redemption: From Dark Days to Funding a Future56:00 – Pattern Interrupts: Slowing Down for Real Transformation============================Dmitry’s coaching program: https://roofing-school.comHave a question? Text me: 612-558-4881Connect with Dmitry: https://dmitrylipinskiy.com/============================Today's guest: David Carrollhttps://www.facebook.com/david.l.carroll.7https://www.instagram.com/davedopemarketing/?hl=eshttps://www.youtube.com/@DopeMarketinghttps://www.dopemarketing.com/meettheteam
Frank conversations with Dmitry Lipinskiy and roofing industry leaders. Watch video episodes and more on our YouTube channel: https://bit.ly/RoofingInsights
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