Nurse Rosa's INsights

What happens when a critical care nurse becomes the executive building the tools she once struggled with?

Susan Grant, DNP and Chief Clinical Officer at Symplr, has lived both sides. She has navigated 3 a.m. staffing crises, chased credentialing deadlines, and wondered if the systems she used were built with nurses in mind at all. Now she builds those systems, and she is doing it differently.

In this episode, Rosa Hart sits down with Susan to unpack how AI-driven staffing tools, smarter scheduling, and nurse-led technology decisions can reduce burnout and bring predictability back to the bedside.

If you have ever felt like the tools you use every day were designed without you in the room, this one is for you.

In this episode:

From critical care nurse to C-suite: Susan's leadership journey

What Symplr does and why frontline nurses should know

AI and predictive staffing: what nurses need to understand

How to advocate for a seat at the tech decision table

Credentialing, compliance, and cutting administrative burden

Burnout as a systems design problem. When technology works the way nurses actually work, the burden lifts. Susan and Rosa challenge the idea that burnout is only a staffing issue.

About Susan Grant
Susan Grant, DNP, is the Chief Clinical Officer at Symplr, a healthcare operations software company specializing in workforce management, credentialing, compliance, and scheduling. She brings decades of clinical and executive experience to the mission of building technology that works for the people delivering care.

About Nurse Rosa's INsights
Nurse Rosa's INsights is a nurse-led healthcare leadership and innovation podcast hosted by Rosa Hart, BSN, RN, SCRN. Each episode features evidence-based insights, expert interviews, and actionable strategies for nurses, healthcare professionals, system leaders, and advocates.

Topics covered include AI in nursing and health tech, clinical innovation, workforce sustainability, nursing leadership, healthcare policy, and the future of patient care.

Subscribe on Spotify, Apple Podcasts, YouTube, and all major platforms.

What happens when burnout breaks you open, and you decide to build something from the wreckage?

In this episode, Rosa sits down with Ashley Chancellor and Matthew Harless, co-founders of The Business of Hope, to explore why burnout in healthcare goes far deeper than exhaustion, and what hope, as a functional tool, can actually do for clinicians on the front lines.

Ashley Chancellor, RN spent 14 years as a nurse, much of it traveling the country as an ICU nurse. A fractured spine and severe PTSD during COVID took her off the floor indefinitely. What came next was a memoir, a coaching practice, and a mission: reminding the helpers of the world that they are worthy of the same compassion they give.

Matthew Harless, RN brings over twenty years of clinical experience across psychiatric care, emergency medicine, rehabilitation, and hospital leadership. He's the creator of the Harless Method and the Hope Assessment, tools designed to help burned-out clinicians measure where their hope actually stands and start moving toward recovery instead of self-blame.

Together, they're making the case that hope isn't a soft skill or a poster slogan. It's infrastructure. And it can be measured, built, and protected.

In this conversation, Rosa, Ashley, and Matt dig into the real difference between burnout and moral injury, walk through the Hope Assessment live on air, talk about what it looks like to use hope-informed care in real clinical settings, and ask the hard question: what would it actually take to fix this?

Resources mentioned in this episode:

hopeassessment.org
ashleymchancellor.com
mattharless.com
nursesshiftchange.org
Just a Nurse by Ashley Chancellor
Medicine Under the Mango Tree by Ashley Chancellor (upcoming)
Transition to Care by Matthew Harless
Ashley on TikTok and Instagram: @justanurse_rn
Rosa on all socials: @nurserosaspeaks

Meet Angie Cauthorn, a two-time stroke survivor and host of the Brain Friends podcast as she shares with Nurse Rosa Hart about gaps in stroke and aphasia aftercare and the community-based solutions she has built.

Angie describes developing aphasia after working in finance and realizing survivors are discharged medically stable but unprepared to navigate recovery. She shares her work as co-founder and president of the Aphasia Resource Collaboration Hub (ARCH), the R.O.S.A. symposium (Resource Orientation for Stroke and Aphasia) convening at Temple University - now in its fifth year -with panels, keynotes, and activities like line dancing, plus quarterly Science of Aphasia sessions. Angie also discusses creating an Aphasia Fantasy Football League to reduce isolation through shared interests. Both explore scaling these models and answer a “$1B grant” question, emphasizing standardized post-discharge navigation, community access, survivor-centered research, early stroke recognition, improved EMS, vocational rehab awareness, and the non-linear reality of stroke recovery.

Connect with Angie Cauthorn:

LinkedIN

Learn more about ARCH:

https://www.aphasiaresource.org/

Connect with Nurse Rosa:

Follow in the Health Podcast Library

Get the Book:   ( Nurses Week Gift of the Year)

On social media: 

Nurse Rosa's INsights is part of the Health Podcast Library. Subscribe, share with a colleague, and leave a review to help more healthcare professionals find this conversation.

Invisible doesn't mean harmless, and Zoë Slaughter is done letting people pretend otherwise.

Zoë Slaughter joins Nurse Rosa for a candid conversation about living with food allergies, navigating a complex healthcare system, and building an advocacy movement through storytelling and policy action.

Zoë shares her personal journey from childhood food allergies to adult advocacy, breaking down how community support groups form, why misconceptions about food allergies persist, and what the latest research on early food introduction means for prevention. She also gets into the real financial burden of managing food allergies, including what she calls the "food allergy tax," and makes the case for free, universal access to epinephrine.

The conversation also touches on the power of documentary film and graphic content in health education, and how everyday people can move from awareness to action, locally and at the federal level.

In This Episode:

Zoë's background in healthcare claims and subrogation

Childhood vs. adult-onset food allergies

Coping strategies and lifestyle adjustments

Recent research breakthroughs in allergy prevention

Her book Invisibly Allergic and its advocacy mission

The "food allergy tax" and the "pink tax" on allergen-friendly products

Using documentary film and storytelling to shift public perception

How to get involved in allergy advocacy, from local meetups to Capitol Hill

Resources Mentioned:


Invisibly Allergic by Zoë Slaughter (Amazon)

invisiblyallergic.com


May Contain My Life documentary

congress.gov

Connect with Zoë: Instagram @invisiblyallergic

Nurse Rosa's INsights is a nurse-led healthcare leadership and innovation podcast hosted by Rosa Hart, RN, available on the Health Podcast Library, Spotify, Apple Podcasts, and all major platforms.

What would you do with a billion dollars to fix healthcare? For Sandra Johnson, SVP of Client Services at CliniComp, the answer is clear: solve interoperability, once and for all.

Rosa Hart sits down with Sandra to unpack one of healthcare's most persistent problems, fragmented data environments that slow clinicians down, create gaps in patient care, and quietly fuel burnout across health systems. Sandra brings 25 years of healthcare IT experience to a candid conversation about why interoperability is so hard to crack, what it takes to design technology that actually works for clinicians, and how CliniComp's System as a Service model is shifting the burden of implementation away from health systems so they can focus on what matters most.

In this episode:

Why interoperability remains healthcare's most foundational unsolved challenge

How fragmented data contributes to clinician burnout and care gaps

What vendor-agnostic interoperability means and why health systems need it

How CliniComp's System as a Service model removes the implementation burden from clinical teams

Why workflow integration is the real key to making data meaningful at the point of care

Guest: Sandra Johnson, CDH-E, SVP of Client Services, CliniComp
🔗 linkedin.com/in/sandra-johnson-cdh-e-a96b9a

CliniComp: clinicomp.com

Connect with Nurse Rosa:

Follow Nurse Rosa's INsights in the Health Podcast Library

Get the Book:  Speak Up, Start Now ( Nurses Week Gift of the Year)

On social media: @NurseRosaSpeaks

Nurse Rosa's INsights is part of the Health Podcast Library. Subscribe, share with a colleague, and leave a review to help more healthcare professionals find this conversation.