NCSEA On Location

The future of family support requires us to look far beyondtraditional numbers and system practices. In the conclusion of this special two-part feature, our national human services panel returns to explore how the evolving definition of modern families is reshaping everything from "parentage" to programmatic success. Join Tammy Pearson (YoungWilliams) and Tim Lightner (Courtland Consulting) as they dive into a critical discussion on why we must move past outdated federal performance measures—embracing the philosophy that "what we measure determines what we build"—and explore the urgent need for comprehensive technologymodernization across child support, Medicaid, and child welfare systems. Coming to you from Colorado, Michigan, Wisconsin, Wyoming, North Carolina and Alaska, welcome back to Reggie Bicha (President/CEO American Public Human Services Association – better known as APHSA), Erin Frisch (Senior Deputy Director, Economic Stability Administration with the State of Michigan), Connie Chesnik (Administrator, Division of Family and Economic Security at WisconsinDepartment of Children and Families) and Kristie Gordy (Social Services Administrator for the Wyoming Department of Family Services) as they continue the conversation.
 
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The Title IV-D child support program was built in 1975 to recover welfare expenses, but the modern landscape demands a radical shift from enforcement to empowerment. In part one of this two-part feature, national human services leaders come together to map out the next generation of family support. Discover how modern agencies are breaking down traditional silos to connect families with comprehensive services that build true economic self- sufficiency. We are pleased to have on today’s podcast Reggie Bicha (President/CEO American Public Human Services Association – better known as APHSA), Erin Frisch (Senior Deputy Director, Economic Stability Administrationwith the State of Michigan), Connie Chesnik (Administrator, Division of Family and Economic Security at Wisconsin Department of Children and Families) and Kristie Gordy (Social Services Administrator for the Wyoming Dept of Family Services).
And don't forget to listen next week for Part 2 of The Next 50 Years: The Importance of Lifting Families Up.
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Join Mariellen Keely (Virginia DCSE) as she speaks withJennifer McGuire, Program Planner for Sacramento County Child Support Services, about their participation in the NextGeneration Child Support Employment Services Demonstration (NextGen).  Sacramento’s project—called HELP (Holistic Employment, License, and Parenting Time)—focuses on supporting noncustodial parents through enhanced employment services, license reinstatement, and access to parenting time assistance.  Jennifer shares her journey from casework to grant leadership, discusses theimportance of collaboration with local workforce partners and offers an honest look at the challenges of building something new from the ground up. This episode is packed with insight for professionals working on family-centered,grant-funded innovation in the child support space.

(Originally recorded on 6/9/25)

On today’s episode of On Location, Tim Lightner (Courtland Consulting) and David Kilgore (CGI Technologies and Solutions) co-host a special podcast episode for our child support community.  We are privileged to welcome the new Commissioner for the Federal Office of Child Support Enforcement (better known as OCSE).  Listen as he shares about how he got started in child support, how his career path grew, and how he became appointed to be the Federal Commissioner for OCSE.     Hear about what his first seven weeks in office were like; any mandates or vision for the Federal Office of Child Support; and one thing that he could say to child support professionals, now coming from his role as the Commissioner.

Today’s On Location episode is brought to you by BrandiGallebo, Social Program Administrator over the Enforcement department at Franklin County Child Support in Columbus, Ohio and Pat O’Donnell of YoungWilliams.  It is an exciting time of the year – a chance to recognize innovation, leadership and contributions throughout the child support program.  To learn more, listen as Connie Chesnik, current NCSEA President,Chris Wood, Executive Director of NCSEA and Wrenn Awbrey, Chair of the NCSEA Awards Committee describe the importance of the scholarships and awards, how to be sure your nomination “stands out” and most importantly their collective pride in recognizing the achievements of child support professions.  Scholarship nominations are open now and there will be an announcement soon to submit your nomination for the NCSEA annual awards.  Awardees will berecognized during the Leadership Symposium in August.