Transitioning Public Service Experience to Private Sector Impact (Pt. 1)
On this episode of On Location, hosts Tim Lightner (eWorldEnterprise Solutions) and Barbara Lacina discuss the topic of transition from public service to the private sector. The conversation was prompted by recent reduction in force (RIF) events within the federal government and is of value to others who are considering making the shift to private sector employment . Guests Tanguler Gray (Executive VP of Operations, SMI); Laura Roth (recently retired as the Child Support Practice Lead and Director, CGI Technologies andSolutions Inc.), and Matt Lyons (Director of Public Sector Partnerships, SteadyIQ), all of whom have experience making this career shift, share their personal transition summaries and advice. Key topics include identifying transferable skills, adapting to new roles, and job searching tips for the private sector. This is part-one of a two-part series.Resources that are available to those seeking/needing to make this transition: o  NCSEA 5/29/25 NCSEA Helps May 2025 Webinar: Navigating Change: Polished Resumes and Confident Interviewso  NCSEA 7/31/25 NCSEA Helps July 2025 Webinar: Transitioning Public Service Experience into Private Sector Impacto  HSITAG Talent Bank: https://hsitag.org/news/talent-bank/o  APHSA: APHSA Career Center Account Benefits: AmericanPublic Human Services Association (APHSA), APHSA Career Center|Find Your CareerHereo  NCSEA Job Board: https://www.ncsea.org/resources-info/job-board/
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Meet Brianna Nesbitt, NCSEA’s Professional Development Manager
Join NCSEA On Location hosts Tim Lightner (eWorld Enterprise Solutions) and DeAnna Rice (CaliforniaDepartment of Child Support Services) as they introduce Brianna Nesbitt, the new NCSEA Manager of Professional Development and Communication, who shares her academic journey and her first impressions of the 2025 NCSEA Leadership Symposium in Atlanta, Georgia. She discusses her professional goals for her new role, including how members can support her and what her first projects will be. Brianna also reveals fun personal details, such as her black belt in HapKiDo, her love for Chicago, and attending over 500 concerts.
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The County Connection: Support and Empathy in Minnesota's Child Support Program (Pt. 2)
 In the second part of the conversation, join host Scott Eder (Courtland Consulting) as he continues the conversation with Minnesota’s David Ramroop, a child support worker with the Ramsey County Attorney's Office; and James Wittling, a child support professional from Washington County. They discuss their experiences with public assistance and child support work. David shares his personal experience growing up with public assistance, noting that it helped him understand and connect with the families he now serves, emphasizing that it's okay to ask for help. Both caseworkers agree that successful "enforcement" is better viewed as helping all parties—the non-custodial parent, the custodial parent, and most importantly, the child—often involving modification of support based on a change in circumstance. James highlights the complexity and challenges of Interstate child support cases, stressing the importance of patience, meticulous detail, and better communication among states, while acknowledging the efforts to improve with digital tools like the federal child support portal. Ultimately, they both stress a message to the public: they are people who want to serve and build relationships, urging clients to be present, attend hearings, and not be afraid to ask questions.
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The County Connection: Support and Empathy in Minnesota's Child Support Program (Pt. 1)
On today’s episode of NCSEA On Location, host Scott Eder explores the county-driven child support program in Minnesota. He is joined by David Ramroop, a child support worker with the Ramsey County Attorney's Office, who shares his personal motivation and comprehensive approach to his enforcement caseload. He is joined by James Wittling, a child support professional from Washington County specializing in complex Interstate cases that cross state lines. The conversation emphasizes the importance of relationship building, client empathy, and overcoming bureaucratic hurdles inherent in Minnesota's localized structure. Bothunderscore the need for continuous client education to dispel common public misconceptions and ensure all parties understand their rights and responsibilities within the child support system.  This is part 1 of a 2-part episode.
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Unique Opportunities to Serve Five Generations within the Child Support Program
One of the unique challenges of delivering child support services to parents and caregivers is understanding how to most effectively communicate. Join a conversation between Pat O’Donnell of YoungWilliams and Erin Blocher, Associate Teaching Professor, Business Communication, Sam Walton Fellow and Co-Advisor, UMKC Enactus, Bloch School of Management, University of Missouri-Kansas City. Their discussion focuses on the five generations we currently serve within our program, their unique perspectives and defining factors, and how to most effectively engage with program participants as well as with our own employees.  For more information on how to navigate the generational landscape and build better communication, connect with Erin Blocher at  www.findcongruent.com.
Interviews and discussions with Human Services professionals and other stakeholders. Recorded on location and meetings and events around the world. All the music contained in the podcast is used by permission and is written and performed by Joe Mamlin.
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