315 episodes
Why Customers Leave (And How Great Companies Stop It) with Customer Service Expert Joey Coleman
08/22/2026 | 1h 30 mins.👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Discernment by Jeff Dudan: https://podcast.homefrontbrands.com/en-us/discernment
Why do customers leave—even when you think you're doing everything right? In this episode of Unemployable, Jeff Dudan sits down with bestselling author and customer experience expert Joey Coleman, author of Never Lose a Customer Again and Never Lose an Employee Again. Together they explore why employee experience and customer experience are inseparable, why the sale is only the beginning of the relationship, how trust creates lifelong loyalty, and why the best businesses aren't afraid to let the wrong customers go. Jeff and Joey also dive into leadership, parenting, company culture, onboarding, customer trust, and the surprisingly simple habits that separate remarkable organizations from average ones. Whether you're a franchise owner, entrepreneur, CEO, or business leader, this conversation is packed with practical lessons you can implement immediately.
👇 Learn more about Joey Coleman: https://joeycoleman.com
👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Discernment by Jeff Dudan: https://podcast.homefrontbrands.com/en-us/discernment
#JeffDudan #JoeyColeman #CustomerExperience #Leadership #BusinessGrowth #Entrepreneur #Franchising #EmployeeExperience #CustomerService #UnemployablePodcast
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.The Man Who Built Two Billion-Dollar Franchise Empires with CEO of Loyalty Brands Inc.
08/14/2026 | 1h👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
What separates the greatest franchise builders from everyone else? In this episode of Unemployable, Jeff Dudan sits down with John Hewitt, founder of Jackson Hewitt, Liberty Tax, and Loyalty Brands. Over the course of a remarkable 57-year career, John has helped build more than 10,000 franchise locations, created 1,100 millionaires, and founded multiple billion-dollar franchise systems. Together, they dive into what it takes to build enduring franchise brands, why attitude always beats talent, how to create a culture of loyalty, the biggest mistakes new franchisors make, why most franchise systems fail, and the leadership principles that have fueled decades of success. Whether you're an entrepreneur, franchise owner, CEO, or aspiring business builder, this conversation is packed with timeless lessons on leadership, growth, culture, and creating long-term wealth.
👇 Learn more about Loyalty Brands: https://loyaltybrands.com
🌐 Connect with John Hewitt: https://www.linkedin.com/in/johnhewittloyaltybrands/
👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
🌎 Connect with Jeff Dudan: https://jeffdudan.com
#JeffDudan #JohnHewitt #Franchising #Entrepreneurship #BusinessGrowth #Leadership #BusinessOwner #Franchise #LoyaltyBrands #UnemployablePodcast
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.The Companies Winning Today All Have This Advantage With Founder & Co-CEO of Avoca
08/07/2026 | 47 mins.👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
Every missed phone call is a missed opportunity—but what if your business never missed another one? In this episode of Unemployable, Jeff Dudan sits down with Tyson Chen, MIT graduate and Co-Founder & CEO of Avoca, to explore how AI is transforming the home service industry. Tyson shares how Avoca evolved from restaurant AI to becoming one of the leading voice AI platforms for home service businesses, helping contractors answer every call, recover lost revenue, and scale faster than ever before. They discuss the future of AI, customer experience, robotics, autonomous vehicles, building an AI-native company, and why the businesses that embrace AI today will have an enormous advantage tomorrow. Whether you're a business owner, contractor, entrepreneur, or simply curious about where AI is headed, this conversation offers a fascinating look at what's next.
👇 Learn more about Avoca: https://www.avoca.ai
🌐 Connect with Tyson Chen: https://www.linkedin.com/in/tyson-chen
👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
🌎 Connect with Jeff Dudan: https://jeffdudan.com
#JeffDudan #TysonChen #Avoca #ArtificialIntelligence #VoiceAI #HomeServices #BusinessGrowth #Entrepreneurship #CustomerExperience #UnemployablePodcast
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.- 👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
What does it take to build a global franchise from a used van, one client, and an unwavering belief in yourself? In this episode of Unemployable, Jeff Dudan sits down with Josh York, Founder & CEO of GYMGUYZ, to discuss the mindset, discipline, and resilience it took to create the world's largest in-home personal training franchise. Josh shares how growing up through adversity shaped his relentless work ethic, why consistency beats talent, the lessons he's learned scaling across multiple countries, and why action—not perfection—is the key to entrepreneurial success. They also dive into franchising, leadership, personal branding, parenting, fitness, and the habits that separate top performers from everyone else. Whether you're building a business, buying a franchise, or chasing a dream of your own, this conversation is packed with practical lessons you can apply immediately.
👇 Learn more about GYMGUYZ: https://www.gymguyz.com
🌐 Connect with Josh York: https://www.joshyorkgg.com
🎙️ Listen to the Fuel Your Drive Podcast: https://www.fuelyourdrivepodcast.com
📱 Follow Josh York: https://www.instagram.com/joshyorkgg
👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
🌎 Connect with Jeff Dudan: https://jeffdudan.com
#JeffDudan #JoshYork #GYMGUYZ #UnemployablePodcast #Entrepreneurship #Leadership #Franchising #BusinessGrowth #Fitness #SuccessMindset
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising. How Lovesac Is Building the World's Most Loved Brand with Founder & CEO Shaun D. Nelson
07/27/2026 | 29 mins.Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
Watch the FULL EPISODE HERE: https://www.youtube.com/watch?v=n2AGBWzbFK8&t=2s
How Lovesac Is Building the World's Most Loved Brand with Founder & CEO Shaun D. Nelson What if the best business strategy wasn't convincing customers to buy more—but creating products so good they buy less? In this episode of The Unemployable Podcast, Jeff Dudan sits down with Shawn D. Nelson, Founder & CEO of Lovesac, to discuss building an iconic brand through innovation, resilience, and long-term thinking. Shawn shares why planned obsolescence is hurting consumers, how Lovesac's "Design for Life" philosophy is redefining sustainability, and why the greatest companies focus on creating lifelong customer value instead of repeat purchases. Whether you're an entrepreneur, business owner, or brand builder, this conversation will change the way you think about growth, leadership, and creating products people truly love.
👇 Learn more about Lovesac: https://www.lovesac.com
📖 Learn more about Shawn D. Nelson: https://www.shawndnelson.com
📘 Grab Shawn's book Let Me Save You 25 Years: https://www.letmesaveyou25years.com
👇 Learn more about HomeFront Brands: https://homefrontbrands.com
📘 Get your FREE copy of Jeff Dudan's book Discernment: https://podcast.homefrontbrands.com/en-us/discernment
🌎 Connect with Jeff Dudan: https://jeffdudan.com
#JeffDudan #ShawnDNelson #Lovesac #Entrepreneurship #BusinessStrategy #Leadership #Innovation #BrandBuilding #Sustainability #TheUnemployablePodcast
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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About Unemployable with Jeff Dudan
Unemployable with Jeff Dudan is for people who are done clocking in for someone else’s dream. I’ve built, scaled, and sold companies — now I’m here to help you build yours. This show is about creating your own path, owning the upside, and building something that lasts. If you’re ready to bet on yourself, you’re in the right place. Head over to www.homefrontbrands.com or www.jeffdudan.com to learn more. Let's get you Unemployed in the best way possible.
On The Homefront is brought to you by Homefront Brands and hosted by Jeff Dudan.
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