On this special episode of the podcast, we sit down with GAO’s Managing Director of Congressional Relations Nikki Clowers to discuss how GAO serves Congress.
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Which Critical Government IT Systems Are Most In Need of Modernization?
Each year, the federal government spends more than $100 billion on IT systems and cyber-related investments. About 80% of this funding goes to operating and maintaining existing IT, including old systems known as legacy IT. GAO identified several…
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SBA Disaster Loans--Limiting Duplication of Assistance
After a natural disaster, the Small Business Administration helps homeowners and businesses recover by providing loans. While this funding is important, it is not unlimited. And in some cases, survivors may have received duplicate benefits. How is…
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IRS’s Efforts to Improve Customer Service and the Taxpayer Experience
The IRS has a long-standing goal of improving its taxpayer
services and experiences. But many Americans still struggle to connect
with the IRS or report having a bad experience when they do. What is the
IRS doing to improve the taxpayers'…
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