Becker’s Healthcare Podcast

In this episode, Dr. Stanley Crittenden, Chief Medical Officer at Cigna Healthcare, discusses how AI-powered analytics and personalized care management are helping identify health risks earlier, improve outcomes and simplify healthcare navigation. He shares how Cigna is using technology to support clinicians, expand access to care and drive affordability while keeping human connection at the center.

In this episode, Sarah Adkins, director of public policy with the Elevance Health Public Policy Institute, discusses research showing lower telehealth utilization among rural populations and the barriers driving the gap. She shares strategies for payers and healthcare leaders to expand digital infrastructure, tailor telehealth programs and improve access for underserved members.

In this episode, Mike Lewis, CFO, Onvida Medical Group, discusses how his organization is measuring the financial and clinical impact of AI, including a 14% increase in patient-facing time, 35% documentation time savings and improved revenue yield. He also shares strategies for improving revenue capture, reducing payer denials and using technology to reduce physician burnout while strengthening margins.

In this episode, Joe Feldsien, Senior Vice President of Integrated Care at PDS Health, discusses the growing role of oral health in whole-person care, including advances in salivary diagnostics, CBCT technology and the mouth-body connection. He also shares leadership insights on building patient trust, prioritizing the right initiatives and using AI to strengthen strategy and structure in dentistry.

In this episode, Surendra Khera, MD, MSc, President, Cleveland Clinic Florida Accountable Care Organization; Vice Chief, Primary Care Institute, Florida Market, Cleveland Clinic, discusses how expanding access, redesigning primary care, and embracing AI are improving patient outcomes and clinician well-being. He also shares strategies for addressing digital workload, strengthening value-based care, and preparing primary care for the future.