Just Starting in Security? Here’s What You Need to Succeed
In this episode of The New CISO, host Steve Moore speaks with Iain Paterson, Chief Information Security Officer at Well Health Technologies, about his unconventional path into cybersecurity and the lessons learned from building programs across industries—from banking and healthcare to breach response and beyond.From skipping college to take an eight-month technical boot camp to leading enterprise security programs, Iain shares how curiosity, hands-on experience, and communication skills shaped his journey. He opens up about the realities of hiring in cybersecurity, why foundational IT work still matters, and how soft skills like empathy and composure are essential for effective leadership. Iain also reflects on leading through high-stress incidents, including the Ashley Madison breach, and explains why staying calm, communicating clearly, and maintaining emotional intelligence define the “new CISO.”Key Topics Covered:A nontraditional start: skipping college for certifications and hands-on learningWhy technical foundations—servers, networks, and support—still matterThe problem with “boilerplate” resumes and lack of real-world experienceWhy soft skills are a security superpower: communication, patience, and empathyTransitioning from technician to business enabler in cybersecurityHow early help desk experience builds composure and problem-solving abilityLessons from running vulnerability management in large-scale bankingLearning resilience and resourcefulness as a one-person security team in healthcareBehind the scenes of the Ashley Madison breach: stress, responsibility, and empathyWhy composure, calm communication, and credibility matter in crisis responseThe leadership evolution from technical expert to executive decision-makerBuilding peer networks and finding mentorship to combat isolation as a CISOIain’s story highlights how real experience, emotional intelligence, and community support transform good technologists into exceptional leaders. His insights remind us that cybersecurity isn’t just about defense—it’s about communication, composure, and connection.