How to Handle Client Cancellations with Empathy and Integrity
When a client wants to pause or cancel—and it feels like they’ve already made up their mind—how do you respond without spiraling, enabling, or breaking your own standards?In this episode, I’m walking you through how I handle these conversations behind the scenes—with compassion and backbone. Because leadership isn’t about being rigid or reactive. It’s about holding the duality of empathy and integrity, especially when things get hard.Inside the episode: 🧠 The #1 mindset shift I make before responding to any cancellation request 🤝 How to reflect care without abandoning your policies or people-pleasing 🎯 Exactly what to say (and how to say it) when someone wants to pause 🔄 Why client communication is never about convincing—but always about clarity 💡 How to turn this moment into a breakthrough for both of youIf you’ve ever felt stuck between being kind and being clear, this episode gives you the language—and the leadership energy—to do both.Join the Telegram to ask your own questions!. You can find it pinned in her free Facebook group: https://www.facebook.com/groups/380383430629510DM ME ON INSTAGRAM: https://www.instagram.com/emmhaas/
--------
11:30
--------
11:30
The Game Plan I’d Follow to Blow the Lid Off My New Coaching Business
Whether you’re brand new or just feel like you need a fresh start, this episode is your no-fluff roadmap. I’m breaking down exactly what I’d do—step by step—if I were starting my business again with no clients, no authority, and a cold audience.Inside this episode: 🔥 My full content strategy for building trust + visibility fast 🔥 How I’d structure my stories, masterclasses, and daily actions 🔥 The mindset shift that changed everything when I stopped "auditioning" for my audience 🔥 Why inaction quietly erodes your self-trust (and what to do about it today)This is part strategy, part identity—because building a business that lasts isn’t just about the to-do list. It’s about who you become in the process.Join the Telegram to ask your own questions!. You can find it pinned in her free Facebook group: https://www.facebook.com/groups/380383430629510DM ME ON INSTAGRAM: https://www.instagram.com/emmhaas/
--------
18:52
--------
18:52
If I Were to Start My Business Over Again, This is What I'd Do
If you've ever wondered what really goes into building a business that scales and still feels good years later, this episode is for you. I'm walking through the foundational strategies that haven't changed since day one—and how I've evolved them to protect my energy, values, and long-term vision.Inside the episode: ✨ My go-to actions that still drive momentum (even 5+ years in) ✨ The difference between short-term moves and sustainable strategy ✨ What content strategy actually looks like when you're growing from cold to hot ✨ Why client delivery + weekly CEO check-ins are the underrated keys to growth ✨ A real talk reminder that happiness is the goal—not just revenueIf you're trying to grow without losing yourself in the hustle, this is the episode to help ground and re-center you.Join the Telegram to ask your own questions!. You can find it pinned in her free Facebook group: https://www.facebook.com/groups/380383430629510DM ME ON INSTAGRAM: https://www.instagram.com/emmhaas/
--------
8:53
--------
8:53
How to Attract High-Ticket Clients from Free Events (Without Feeling Salesy)
Want to fill your high-ticket offers straight from your free masterclasses or events? In this episode, I’m walking you through how to turn a one-time free experience into a long-term client relationship—without sounding like a pitch machine.Inside the episode: ✨ Why storytelling is the most underrated part of your conversion strategy ✨ How to weave in client results naturally (and powerfully) ✨ The identity-based approach to naming your free events✨ A sneak peek into my upcoming masterclass (and why the title matters more than you think)Whether you’re prepping for your first free training or looking to increase conversions on your next launch, this episode breaks it all down.Join the Telegram to ask your own questions!. You can find it pinned in her free Facebook group: https://www.facebook.com/groups/380383430629510DM ME ON INSTAGRAM: https://www.instagram.com/emmhaas/
--------
5:28
--------
5:28
What to Do When Sales Slow Down (Without Making It Mean Something About You)
When sales dip, it’s easy to spiral. But what if that slow season was actually a chance to build more power, more clarity, and more momentum? In this episode, we talk about exactly what to do when sales slow down—and how to lead yourself through it without slipping into scarcity or shame.Inside, you’ll learn: 🔥 The biggest mistake people make when business gets quiet 🔥 What to double down on instead of panicking or pushing harder 🔥 How to repurpose high-converting content with purpos🔥 Why your current clients might be your next best sales opportunityThis is the behind-the-scenes mindset and marketing shift that turns a slow month into your next breakthrough.Join the Telegram to ask your own questions!. You can find it pinned in her free Facebook group: https://www.facebook.com/groups/380383430629510DM ME ON INSTAGRAM: https://www.instagram.com/emmhaas/
The CEO in Overflow Podcast is for the aspiring or current online coach, creator, healer, consultant who is ready to raise their frequency, their magnetism, call in & attract soulmate clients, increase their wealth creation & create a life they designed instead of one they settled for.