Will the Service Advisor Role Go Extinct?? | Marshall Sheldon
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.00:00 Meet Marshall Sheldon06:02 "Mentorship to Independence"13:49 Personable Candidates over Technical Skills19:46 Advocating For Technician Training24:04 Employee Retention Through Treatment28:43 Certificate of Qualification Reflections37:18 "Mechanic's Night Shift Challenges"41:11 Entrepreneurship: Balancing Risk and Reward43:55 Innovative Technician's Essential Impact49:03 Rework Incentives: Fair or Not?54:31 Budgeting Training Costs01:03:50 "Stop Performing DVI for Free"01:07:35 Improving Advisor Communication Skills01:11:07 "Three-Year Engine Warranty Assurance"01:16:38 Hands-On Mechanical Training Guidance01:22:12 "Commitment to Quality Repairs"01:31:04 Autel vs. Zeus Tool Dilemma01:33:11 Auto Programming with Autel Device01:38:16 Dealership Mentorship and Financial Guidance01:45:52 Jeep Module Issue and Dealer Solution01:48:20 LinkedIn: Showcasing Technical Professionalism
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Technicians Quit Over Poor Recognition NOT Pay | Josh Parnell
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.Check out the Limitless Leadership Podcast with Josh Parnell HERESign up for the ASTA Expo happening September 25-28 HERE00:00 Technician Retention Beyond Pay09:19 "Effective Leadership: Embrace One-on-Ones"13:11 "Now is the Time"17:22 "Safety, Trust, and Clarity"26:11 "Culture and Pride in Work"29:09 Empowering Lives Through Auto Repair34:35 "Embracing Life's Lessons"39:36 Empowering Leaders Through Coaching43:51 Instincts and Individual Methods Matter52:10 Teaching Enhances Understanding54:22 Empowering Change Through Questions01:01:20 Prioritizing Friendship in Workplaces01:05:32 Foundation Through Core Values01:11:19 Service Mindset vs. Problem Solving01:15:14 ASTA Attracts Social Media Influencers
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Flat Rate EXPOSES Lazy Techs and that Scares the Auto Repair Industry
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERECurtis Gardner is an Audi Master Guild technician. Today he joins Jeff to talk about his perspective on flat-rate pay, emphasizing both its financial upsides and its negative impact on technician mental health and work-life balance. They also share stories of the challenges and drawbacks of dealer politics, as well as the undervaluing of skilled problem-solvers—known as the "Jims" of the shop—who often keep shops running but aren’t compensated accordingly.00:00 Chrysler: Embracing Opportunity for Growth15:41 Rear Alignment Challenges and Costs28:59 Flat Rate vs. Guaranteed Pay Debate39:23 Prioritize Addressing Urgent Issues48:11 Auto Repair Estimate Dilemma54:00 Unwanted Vehicle Inspection Alerts01:04:53 Need for Persistent Problem Solvers01:18:40 Entrepreneurial Journey: From Gym to Business01:24:38 Technician Money Management Struggles01:41:41 "Advice for Unfulfilled Tech Workers"01:49:23 Advocating Conversations for Technicians01:56:35 Balancing Work and Family Struggles
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Dory Carlin Says Bad Management is KILLING Good Techs
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat!06:20 Valuing the Auto Industry Fairly13:02 Reflections on Childhood Acquaintances19:32 Dealership Dynamics and Challenges25:55 Customer Choice in Service Quality27:16 Shop Owners' Part Choices Critique34:11 Luxury Brands Use Flat Rate42:18 "CSI: The Imaginary Priority"44:43 Success Depends on Team Dynamics51:07 Collaborative Learning Boosts Business58:00 Customer Satisfaction: Word-of-Mouth Impact01:00:35 Public Transit: A Modern Solution01:05:34 Closer Job for Family Time01:12:04 "My Ex-Girlfriend, My Wife"01:17:51 Industry Dynamics and Control Shift01:25:31 "Vehicle Repair Access Concerns"01:27:27 Tesla: Pioneering Car Subscription Features01:33:51 Hiring Biases Against Young Workers01:39:14 Car Troubleshooting Conversation01:45:27 "Navigating Automotive Service Rates"01:50:18 Car Sales: Prioritize Quality and Integrity01:57:35 Understanding Trauma in Different Professions
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The Auto Repair Industry Needs to Fix More than Just Cars | Bryan Pollock
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by his longtime friend and colleague Bryan Pollock. Bryan remembers stories of diagnostic mishaps and stresses the importance of following proper service information and thorough quality control processes. Together, they highlight the critical need for ongoing technician training, investing in apprenticeship programs, and fostering a culture of continuous improvement in the shop. 00:00 Jade Mechanic Podcast: Frustration Episode10:26 Accountability in Automotive Repairs12:00 Cost of Staff Training Commitment20:59 "Diagnostic Limits in Auto Shops"25:37 "Effective Group Communication Tip"29:13 Nissan Programming Challenges33:58 Tool Investment Strategy39:02 Flaws in Production-Based Pay44:57 Multiple Children Shadowing Experience50:13 "Social Media & Royalty Auto Insights"53:15 Training and Career Progression Importance59:21 Delayed Realizations and Regrets01:05:02 Chrysler Pacifica Clutch Issue01:09:39 "Identifix: Underappreciated Diagnostic Tool"01:20:02 Mystery of the Lake's Knowledge01:21:02 Cost-Effective Local Training Option
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My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair.
After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry.
So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
Listen to The Jaded Mechanic Podcast, Finding Peak [Formerly The Ryan Hanley Show] and many other podcasts from around the world with the radio.net app
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