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The Bridgecast with Scott Kinka

Podcast The Bridgecast with Scott Kinka
Bridgepointe Technologies
The world underwent a massive evolution because of the COVID-19 pandemic. It halted the entire market, and fundamentally how and where we do business. While w...

Available Episodes

5 of 73
  • Giving Back Through Tech: The Mission of Tech4Change
    In this episode of the Bridgecast, host Scott Kinka sits down with Jasmina Mueller and Brad Dupree to discuss the charitable organization Tech4Change. This organization brings together technology leaders to raise funds for various grassroots charities.  During their discussion, they explore the mission behind Tech4Change and the fundraising strategies used, sharing impactful stories from their events. The conversation emphasizes the importance of community engagement and the potential for technology professionals to make a difference through charitable work.  Tech4Change is a 501(c)(3) nonprofit organization composed of technology suppliers and channel partners who dedicate time and resources to aid grassroots charities across the U.S. Since its inception in 2014, Tech4Change has raised more than $1.25 million for local grassroots charities that are often overlooked and underfunded. Through event-based fundraising, Tech4Change provides game-changing donations that go directly to the cause rather than administrative costs. Topics discussed in this episode:  ·       Background on Tech4Change ·       The types of charities supported by Tech4Change ·       How Tech4Change does their fundraising ·       Milestones Tech4Change has achieved       -     How being a 100% volunteer-run organization maximizes direct impact.       -     Notable contributions made by Tech4Change Previous Granite Episodes Using AI at Scale with Adam Weiner of Granite - https://bridgepointetechnologies.com/podcast-episodes/ai-at-scale/ The Bridge Podcast with Mark Palmer of Granite - https://bridgepointetechnologies.com/podcast-episodes/the-bridge-podcast-mark-palmer-granite/  About Tech4Change In the tech channel, we work hard, play hard and, for the most part, earn a good living. Some of us donate time, but more often than not, we write a check to a charity and move on. While those one-off donations help, what could we do if we work together to raise money for a cause? It turns out that we can do a lot! Over the past nine years, we’ve raised more than $1.25 million for grassroots organizations through Tech4Change. In 2023 and beyond, we plan to make a bigger impact with more fundraising events in partnership with industry publishers, event organizers, technology distributors and other organizations that support community-based charitable groups. Tech4Change is a 501(c)(3) nonprofit organization composed of technology suppliers and channel partners that dedicate time and resources to aid grassroots charities across the U.S. Since our inception in 2014, we’ve raised more than $1.25 million for local grassroots charities that are often overlooked and underfunded. Through event-based fundraising, Tech4Change provides game-changing donations that go directly to the cause rather than administrative costs. Web.  https://tech4change.org/  LinkedIn. https://www.linkedin.com/company/telecom-for-change/  Donate. https://bit.ly/3Fo2DJn  About Brad Dupee President Head of National Channel Sales, Granite   I am the Head of National Channel Sales and Development at Granite, a leading provider of managed network services and solutions for large multi-location businesses. In this role, I lead the strategy and execution of the national B2B partner program, which accounts for approximately 25% of the company's revenue and 50% of the company's new revenue. With more than 25 years of channel sales experience, I have built and managed global alliances, integrations, and ecosystems with technology leaders, system integrators, resellers, VARs, agents, and managed service providers across various industries and markets. I am also passionate about leveraging technology for social impact and innovation. I serve as the President of Tech4Change, a nonprofit organization that supports grassroots charities across the U.S. with technology solutions and fundraising that has raised over $1.25 million for local causes since 2014. As a technology entrepreneur, I have founded and co-founded four start-ups and three corporate ventures, raising capital and developing go-to-market strategies for SaaS, PaaS, API, and cloud applications. I thrive on creating value, building relationships, and solving problems with a collaborative and entrepreneurial mindset.   LinkedIn. https://www.linkedin.com/in/dupee/  About Jasmina Muller Vice President Chief Ecosystem Officer, Titan Cloud Storage, Inc   Leadership Executive: Dynamic and award-winning channel partner sales leader with over 25 years of experience driving revenue growth, building high-performing teams, and delivering exceptional partner program results in the software and telecom industries. Recognized for developing innovative channel strategies that surpass targets and foster sustainable partnerships. Known for driving operational excellence, cultivating trust, and delivering measurable outcomes. I have achieved significant industry recognition, including 2023 and 2022 Channel Chief awards, 2022 Circle of Excellence Honoree, and multiple Channel Futures DE&I honoree awards. I support organizations that give back to the community and promote DEI efforts, volunteering my time with board seats on Tech4Change, The Alliance of Channel Women, AchieveUnite and a founding member of the Los Angeles flagship location of Chief. My motto is: "Sell the Problem you solve, not the product!" LinkedIn. https://www.linkedin.com/in/jasminamuller/ 
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  • The Future of Communication with Dialpad’s Mike Kane
    Can AI make business communication smarter and sales more human? Scott Kinka and Mike Kane from Dialpad break down the future of AI-driven conversations, tech partnerships, and the power of emotional intelligence in sales. They cover Dialpad’s AI-driven growth, the role of emotional intelligence in sales, and how AI is reshaping customer interactions, security, and global tech partnerships. Tune in for insights on leveraging AI for smarter, more effective communication. Dialpad is the leading AI-Powered Customer Intelligence Platform that completely transforms how the world works with one beautiful workspace that seamlessly combines the most advanced AI Contact Center, AI Sales, AI Voice, and Ai Meetings with AI Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Topics discussed in this episode on the future of communication: ·       How AI is transforming customer communications, but focusing on specific use cases is essential. ·       The case for private LLMs for businesses and why the customization of AI models is essential. ·       Use cases for AI in the sales process to enhance productivity and coaching. ·       Why emotional intelligence is a key strength for sales leaders, aiding in understanding customer needs. ·       The importance of adapting to different cultural contexts in business. Previous Dialpad episodes The Bridgecast Live: Reimagining the Customer and Employee Relationship (Part Two) The Bridgecast Live: Reimagining the Customer and Employee Relationship (Part One) Is this How the World Will End or How Smarter Business Begins?  A Practical Discussion about AI (Part 2) Is this How the World Will End or How Smarter Business Begins?  A Practical Discussion about AI (Part 1) BOOK: Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity 1st Edition by Frank Slootman About Mike Kane Mike Kane is SVP of Global Channel Sales at Dialpad and has built the organization's channel team from the group up since joining in 2017. Bringing more than two decades of experience in channel and sales to his role, Mike evolved Dialpad into a channel-first company and has maintained the channel as a leading revenue driver for the company. Mike is responsible for all channel go-to-market strategy, enablement, qualified pipeline and revenues across North America, EMEA and APAC. Prior to Dialpad, Mike was the catalyst for the implementation of the channel model in Silicon Valley at large, educating about and driving channel model adoption for companies like DocuSign, Okta, and Box. Contact Mike LinkedIn. https://www.linkedin.com/in/mike-kane22/ Web. https://www.dialpad.com/
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  • 2024 Year End Recap - Part Two
    Sometimes, we think that new tech can solve old problems. For instance, can AI help employees be better at processes that don't exist? This is just one of the questions we tackle on this episode of The Bridgecast. In this conclusion to The Bridgecast’s 2024 Year-End series, Scott and Gene discuss key industry trends, reflections on the past year, and predictions for the future. The conversation highlights AI adoption challenges, the importance of human oversight in AI-driven processes, and the evolving nature of IT strategy. Topics discussed in this episode: • How IT budgets are increasing, but organizations must focus on efficiency in non-investment areas to balance spending. Human oversight is critical in AI processes to guide decision-making and ensure ethical and accurate outcomes. Why imagination and creativity remain uniquely human qualities. How demonstrating ROI in small, measurable AI projects can build executive confidence. Why leadership involves humility and recognizing the contributions of all team members to success. About Scott Kinka This is a SPECIAL EDITION of the Bridgecast with Scott Kinka. Over the last 12 months and 25 episodes, Scott has gotten the opportunity to ask some of the best minds in technology a plethora of questions, including “what is your favorite app” and “what book is on your nightstand?”. In addition, he’s gotten some shameless predictions from all of these interviews. Well, on this episode, we get to ask the same questions of Scott. Producer Gene Volpe asks Scott all of the tough questions and has him look back on his favorite moments from our episodes so far. This one was an ode to 2024 while looking forward to 2025. We hope that you enjoy this interesting look into the Chief Strategy Officer of Bridgepointe Technologies and tech evangelist, Scott Kinka. Contact Scott Web. https://www.thebridgecast.net/ LinkedIn. https://www.linkedin.com/in/scottkinka/ 
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  • 2024 Year End Recap - Part One
    According to Sun Tzu, energy without strategy is chaos. This sentiment has never been more appropriate today, particularly concerning IT strategy and discussions around AI.  In this year-end episode of The Bridgecast, Scott reflects on a monumental year for Bridgepointe Technologies and the broader IT industry. The conversation explores key themes that dominated the year, including AI governance and its impact on business strategy, the evolving role of IT leaders, and lessons from C-suite executives featured on the podcast.  Topics discussed in this episode:  ·       Why AI governance and regulation are essential to prevent PR disasters. ·       How IT leaders must anticipate objections and prepare for questions. ·       Why cybersecurity is most vulnerable at the human level. ·       Why generative AI can only deliver value if informed by accurate, clean data. ·       How IT’s role has evolved post-pandemic. ·       Why historical frameworks are still relevant for navigating modern tech adoption and strategy. Why collaboration tools like Microsoft Copilot bring immense potential but require careful planning. ABOUT OUR HOST SCOTT KINKA This is a SPECIAL EDITION of the Bridge Podcast with Scott Kinka. Over the last 12 months and 30+ episodes, Scott has gotten the opportunity to ask some of the best minds in technology a plethora of questions, including “what is your favorite app” and “what book is on your nightstand?”. In addition, he’s gotten some shameless predictions from all of these interviews. Well, on this episode, we get to ask the same questions of Scott.  Producer Gene Volpe gets the opportunity to ask Scott all of the tough questions and have Scott dig back on his favorite moments from our episodes so far. This one was an ode to 2023 while looking forward to 2024. We hope that you enjoy this interesting look into the Chief Strategy Officer of Bridgepointe Technologies and tech evangelist, Scott Kinka. CONTACT SCOTT Web.  LinkedIn.
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  • ESPN’s CX Transformation: Using AI to Enhance Fan Support with Doug Kramon
    Sports are a profoundly human experience—emotional, visceral, and passionately followed. While AI won’t replace athletes anytime soon, it’s increasingly shaping how fans engage with their favorite teams. In this episode of The Bridgecast, Scott Kinka sits down with Doug Kramon, Head of Customer Care and Fan Support at ESPN, to explore the evolving role of AI in sports customer experience. They discuss how generative AI plays a role in CX transformation and fan support, the power of emotional connections in customer care, and the challenges of balancing automation with human-centric service. Doug also shares insights on leadership, the impact of big data on AI-driven insights, and the importance of curiosity and storytelling in professional growth. Tune in for a fascinating look at the intersection of sports, technology, and fan engagement. ESPN is the leading multiplatform sports entertainment brand that features seven U.S. television networks, the leading sports app, direct-to-consumer ESPN+, leading social and digital platforms, ESPN.com, ESPN Audio, endeavors on every continent worldwide, and more.  Topics covered in this episode:  • Why understanding different fan needs is crucial for effective support.  • How generative AI can support CX transformation but not replace human interaction. • Why the evolution of customer experience is driven by technology. • How AI can handle routine tasks, freeing humans from complex interactions. • Why building relationships with partners is key to success in customer care. • How the sports fan’s story is central to enhancing their experience. • Why curiosity and storytelling are vital for continuous learning. • How summarization tools can save agents valuable time and significantly enhance customer service efficiency. • Why big data is essential for actionable AI insights. • How catharsis scoring helps identify customer sentiment changes. • Why generative AI must be integrated with existing tech stacks. • Why bundle confusion in streaming services remains a challenge. • How work-life balance is crucial for employee satisfaction and open communication fosters a healthy workplace culture. ESPN Customer Experience (CX) Case Study https://bridgepointetechnologies.com/espn/ About Douglas Kramon Douglas Kramon leads Customer Care and Fan Support at ESPN.  This includes a fan base of tens of millions of rabid sports content consumers!  He oversees all fan support initiatives at ESPN, focusing on the fans in the stands, suits in the suites and everything in between.  He provides consumers of ESPN content the tools to experience an exceptional journey in their ESPN fandom! Contact Douglas LinkedIn. https://www.linkedin.com/in/douglaskramon/ Web. http://espn.com
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About The Bridgecast with Scott Kinka

The world underwent a massive evolution because of the COVID-19 pandemic. It halted the entire market, and fundamentally how and where we do business. While we found new ways to work and leverage technology that have become essential to how we work, the transformation is ongoing. That’s where The Bridge with Scott Kinka comes in. Each episode you’ll hear the stories of the tech leaders driving this change so you’re ready for what’s still to come and get the insights you need to lead that evolution in the boardroom and beyond. Presented by Bridgepointe Technologies, this podcast is for Tech Leaders, IT professionals, M&A officers, strategists, and company owners who are embracing the change. Each episode we’re joined by C-level executives and leaders of the world’s top Tech companies, guests share real-life experiences and invaluable insights on working in a world changed by a global health crisis and how technology has led the way including  The challenges of remote especially in terms of work-life balance. • The ways business and technology will evolve in the future. • The emerging office-hybrid setup vs. the five-day office-based work week • Tips and tricks for maximizing productivity, regardless of where your team works. • New problems and solutions resulting from a move away from the hub and spoke model. • How to get the most out of your team while they work from home and take care of their families. • Data security including handling sensitive or confidential information when your team is not all in the office. Tune in each week for eye-opening discussions as guests open up about their mistakes at the height of the pandemic, detailing how they fixed and got through them. With their helpful insights and expert advice, it is much easier to prepare for what’s about to come and avoid getting left behind. YOUR HOST: SCOTT KINKA Host Scott Kinka brings his vast knowledge as a veteran commercial technologist and tech founder with heavy experience with MSP and cloud offerings for the mid-market and enterprise. A speaker at nationwide tech events, he has been featured in News, USA Today, and Business Week, among others. Scott's leadership has been recognized with the Philadelphia Business Journal’s 40 Under 40 Award and he was also named Philadelphia’s Top IT Innovator and Tech Disruptor. In this show, Scott showcases his unique ability to sit down with heavy hitters in the IT industry to have a light-hearted and informative conversation. Look forward to episodes full of many new learnings and ideas without tiresome technical discussions. As Chief Strategy Officer of Bridgepointe Technologies, a nationwide technology strategy and advisory firm, Scott focuses on product and technology training, marketing and lead generation, partner systems and tools, and customer lifecycle management. He works hand-in-hand with tech leaders to help them reach their business goals. Subscribe now to The Bridge so you’re ready to cross the gap between business evolution and market demand with the right tech strategy for your organization. Listen to The Bridge with Scott Kinka at https://thebridgecast.net.
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