LeaderGOV Learning

Bill Stark interviews Terrell Hughes, Director of Public Works for Henrico County, VA, about managing change in large organizations. Hughes discusses the challenges employees face during transitions, especially moving from paper-based to digital systems, and stresses the importance of communicating the reasons for change, engaging influential team members, celebrating progress, and providing training and resources. He also emphasizes that leaders need to value expert input but ultimately own and drive decisions during periods of change.