Send us a textWhat can a $1.50 pimento cheese sandwich teach us about world-class customer service? A lot if you're at the Masters Tournament.In this episode, we unpack what Augusta National gets right about the customer experience, from spotless restrooms to screen-free serenity, and how those small details add up to something unforgettable. Benji shares his firsthand experience attending the Masters, and we explore how intentional, friction-free service turns everyday moments into stories worth sharing.If you're a business leader, team builder, or care about creating meaningful moments for others, this one’s for you. Season Three of Higher Up starts here with a masterclass in service excellence from one of the most exclusive events in the world.
--------
31:25
--------
31:25
Ep.026: Season 3 Preview
Send us a textWe’re back, and this episode is the most authentic one yet, pulling back the curtain to show you what leadership and business ownership truly entail, especially when life gets a bit messy. From an inspiring story at Buffalo Trace Distillery in Kentucky to a listener’s heartfelt message that changed everything, this episode ushers in a new season filled with genuine conversations, fresh perspectives, and a revitalized sense of purpose.
--------
31:22
--------
31:22
Ep.025: Core Values | Part Two
Send us a textIn this episode, we’re getting real about the moment we realized our long list of 22 core values was just... noise. So we started over.We walk you through how we narrowed it down to 7 values that mean something and how they guide every part of our business:Honor God. People First. Extreme Ownership. Pursue Excellence. Relentless Execution. Data Wins. Win as a Team.This isn’t just about writing values on a wall. It’s about building a culture where they come to life, from hiring to coaching to performance reviews.If you're a business owner, team leader, or just trying to build something lasting, this episode will help you rethink what values really mean in action.
--------
31:49
--------
31:49
Ep.024: Core Values | Part One
Send us a textEver feel like your company’s core values are just words on a wall? In this episode, Brady and Benji get real about how their team went from 22 forgettable core values to 7 that actually mean something.It all started when no one on their leadership team could remember the values. Instead of ignoring the problem, they tore it all up and started over, leading to tough conversations, major self-reflection, and real change.You’ll hear why values lose impact when there are too many, what it looks like to lead with honesty instead of ego, and how involving your team can totally shift your culture.If you’re a leader, business owner, or just someone who cares about building a healthy team, this episode is packed with real talk and practical takeaways.
--------
29:58
--------
29:58
Ep.023: Data Drives Decisions
Send us a textWhat separates good leaders from great ones? Data. In this episode, Brady and Benji break down why tracking the right numbers leads to smarter decisions in business and life.From coaching softball to leading a restoration business, they share real examples of how data transformed their results—like turning a 31% win rate into a championship team. They also explore how industry leaders like Chick-fil-A use metrics to optimize customer experience and how tracking response times and communication efficiency has improved their own success.Beyond business, they dive into why Google reviews matter more than you think, how employee feedback strengthens culture, and how their “Coffee with the CEO” program gathers game-changing insights. The key? Start small, track 1-3 meaningful metrics, apply what you learn, and watch the impact.If you’re ready to level up your leadership and make decisions based on facts instead of feelings, this episode is your blueprint. The numbers don’t lie—are you paying attention?
A podcast that aims to empower individuals in various aspects of their lives, including business, church, school, and personal growth. The goal is to inspire listeners to make a positive impact on those around them, helping them reach their full potential and strive towards greatness. The show features practical tips, real-life stories, and insightful conversations with experts in their fields, all geared toward lifting others up and creating a world where everyone can thrive.The hosts, Benji and Brady Wilson, are accomplished entrepreneurs in the business world. Their mission is to empower listeners in every aspect of their lives, from business to personal growth. They seek to inspire others to make a positive impact on the world by sharing their own life experiences and having conversations with other successful guests. Together, they explore living a Higher Up life!
USA