In this episode of Behind the Star, we sit down with Hostage Negotiation team leaders Lieutenants Abby Hilley and Bill Bartlett for a look inside one of the most intense and high-stakes units at the Orange County Sheriff’s Office. Abby and Bill share insights into the psychology, preparation, and pressure behind the badge. Segment Breakdown: 0:44 – Lt. Bartlett shares a real callout story and explains when the Hostage gets involved 3:49 – Who joins the team, how they train, and how the 20-person roster is managed 9:03 – The pressure of knowing lives are on the line 12:54 – What kinds of requests or demands do people make during standoffs? 14:37 – Misconceptions about hostage negotiations 16:52 – How they decide who makes the team 18:48 – Why consistent training is critical 20:17 – How long can a negotiation last? 23:12 – How often do cases involve actual hostages? 24:25 – How they make first contact—and what they’re listening for 29:52 – Most surprising encounter in the field 32:54 – Do they follow up with the people they help? 36:56 – What led Hilley and Bartlett to become negotiators
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39:33
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39:33
CSI in Real Life: Inside Forensics at OCSO
In this episode of Behind the Star, we visit with Crime Scene Investigator Mikayla Overholtzer and Forensic Firearms Specialist Marriah Herro to uncover what forensics work really looks like at the Orange County Sheriff’s Office. Mikayla and Marriah break down how they got into the field, what it’s like to work in their unit and how forensics plays a key role in solving everything from shootings to suspicious deaths. Marriah shares how firearms are test-fired, linked to crimes using NIBIN, and even restored when serial numbers are destroyed. Mikayla walks us through her process at crime scenes, including the tough emotional side of the job and how the team supports one another. You’ll hear wild stories from the field and find out why some scenes smell worse than others. The episode also includes fun rapid-fire questions and heartfelt moments about what drives them to do this work and what they’re most proud of. 0:24 – TV vs. Reality: How shows shape public perception of forensics 2:16 – How Mikayla and Marriah got into the field 3:42 – Overview of the Forensics Unit and roles; why so many women in CSI 5:07 – Types of crime scenes OCSO responds to 8:08 – Marriah breaks down firearms forensics and NIBIN 11:47 – Role of forensic biologists and fingerprint analysts 14:00 – Fun questions: weirdest crime scene finds, unexpected parts of the job 16:18 – Impact of regularly seeing death and trauma as a CSI 19:56 – Mikayla’s scene-processing workflow 23:16 – Memorable moments and stories from the field 30:37 – How friends and family react to their careers 31:57 – Eureka moments, staying updated on case outcomes, proudest moments 37:24 – Testifying in court, mentoring others, advice for aspiring forensic professionals 43:57 – The unit’s family dynamic and trauma bonding 46:28 – Rapid-fire fun: worst smells, weirdest evidence, most “Florida” things 49:23 – Marriah on oddball guns and a test-firing mishap
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52:56
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52:56
Mission from Above: Drone Tech in Law Enforcement
In this episode of Behind the Star, we sit down with Drone Coordinator Mike Kleinfelt to learn how drones are transforming law enforcement at the Orange County Sheriff's Office. From assisting in critical missions to providing an eye in the sky when helicopters aren’t an option, Mike breaks down how, when, and why OCSO deploys this technology. He also clears up common misconceptions about drones, explains how the agency addresses privacy concerns, and shares some memorable stories from the field. With a background in law enforcement and a passion for innovation, Mike offers a behind-the-scenes look at the growing role of drones in public safety and what the future might hold. (0:30) – Introduction to drone operations at the Orange County Sheriff's Office (1:50) – Common misconceptions about drones in law enforcement (3:59) – When and why drones are used instead of helicopters (5:43) – Mike Kleinfelt’s background and career in law enforcement (9:10) – Memorable stories from the field involving drone deployments (13:24) – How often OCSO deploys drones in real-world situations (15:06) – Addressing public concerns about drones and surveillance (16:24) – What it takes to become a drone operator at OCSO (17:55) – The future of drone technology in law enforcement (20:34) – Rapid-fire questions with Mike (26:15) – What the public should know about drones in law enforcement
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28:31
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28:31
Teen Academy: Not your average summer camp
In this episode, we take you inside the Orange County Sheriff’s Office Teen Academy — a unique, hands-on summer experience for local teens. You’ll learn how the program started, who it's for, and what makes it stand out from a typical summer camp. From flying drones and meeting the K9 Unit to exploring forensics, SWAT demos, and even an obstacle course, this episode highlights the wide range of experiences teens can expect. We also talk about what the week is like for the deputies and staff who lead the program, and how the academy helps build trust and connection between law enforcement and the community. Whether your teen is thinking about a future in law enforcement or just wants an unforgettable week, this episode gives you the full picture. (0:00): Introductions (1:20): What is the Teen Academy? (3:38): Why does OCSO do the Teen Academy? (4:01): How does Teen Academy compare to a typical summer camp? (4:48): What happens during the week? (detailing the activities) (10:01): What else do parents need to know before registering? (10:53): What the week is like for teens and deputies (13:40): Dates available for the 3 Teen Academies (14:05): How Teen Academy has evolved over the years (17:13): Sometimes the camp inspires a career in law enforcement (19:58): Are there similar programs for adults? (22:35): What happens at graduation at the end of the week?
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28:30
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28:30
Finding the Missing: Deputy Keller and K9 Wyatt
In this episode, we sit down with K9 Deputy Angie Keller to explore the incredible work she does with her Bloodhound, Wyatt. Together, they achieved 23 successful finds in 2024. Angie shares stories from the field, explains what it’s like working with Wyatt every day, and talks about personality traits that make Wyatt such a special partner. From the science of scent tracking to the way they celebrate a successful find, this episode gives you an inside look at the bond between a K9 handler and her dog. (0:00): Meeting Deputy Keller and her history at OCSO (1:10): Why the agency uses bloodhounds and the training involved (3:33): Dog retirement and whether Wyatt goes home with Angie (5:10): How Wyatt picks up a scent (6:44): Common cases: finding children with autism or elders with dementia (8:14): Stories from the 23 finds made in 2024 (14:11): The usefulness of free scent kits RAPID FIRE QUESTIONS (16:02): How far can Wyatt track a scent? (16:39): What is the weirdest item you’ve used to track someone? (17:03): How does Wyatt indicate he’s found someone? (17:33): What’s a typical day off like for Wyatt? (18:04): What conditions are the most difficult for Wyatt to track in? (20:11): Wyatt’s personality: like a toddler’s (21:20): Commands: What words does Angie use? (22:33): Does Wyatt know the difference between work and downtime? (23:57): How do Angie and Wyatt celebrate or reward a find?
Behind the Star is the official podcast of the Orange County Sheriff's Office, the largest law enforcement agency in Central Florida. From forensics to dispatch to the deputies on patrol, we share stories and talk to the brave men and women of law enforcement.
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