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Resident Engagement in El Cajon: A Foundation for Public Trust
In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudWatch: How a City Sparked Civic EngagementWatch: My Civic App Offers a One-Stop Shop for Newark CommunityWatch: My Civic: One App to Engage Your CitizensSuccess Story: The Technologically Thriving City of El Cajon, CaliforniaBlog: Let’s Empower, Connect, and Imagine at Connect 2026!Blog: Excellence 2025: Civic Interaction & Public Trust SolutionsBlog: Excellence 2025: Digital Services & Cloud SolutionsBlog: Partnering With Communities to Build ResilienceBlog: How Small Cities Are Using Technology to Grow ResilienceListen: Strengthening Public Trust and ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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Empowering a Workforce Built on Cyber Awareness
In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it.Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He shares how public sector organizations can strengthen cyber resilience by investing in their teams, encouraging continuous training, and fostering a culture where every employee understands their part in protecting systems and data.The conversation also explores strategies for addressing workforce shortages, partnering effectively to maintain 24/7 coverage, and recruiting and retaining cybersecurity talent in a competitive market. By empowering employees and creating a culture of shared responsibility, public sector leaders can build teams that are ready to adapt, respond, and thrive in an ever-changing cybersecurity landscape.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceDownload: How To Identify Cyberthreats Before They Become a BreachTyler in the News: South Carolina AI, Cyber Initiatives Reshape ServicesBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Cyber Defense: Local Governments Weigh InBlog: Partnering With Communities to Build ResilienceBlog: K-12 Cybersecurity Funding: What Districts Need to KnowBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FutureListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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17:14
AI and the New Cybersecurity Landscape
In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceTyler in the News: South Carolina AI, Cyber Initiatives Reshape ServicesBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Cyber Defense: Local Governments Weigh InBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Resilience at Scale: Technology for an Unpredictable FutureListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey
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19:19
Collier County’s Strategic Shift to Priority Based Budgeting
In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting.Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He explains how evaluating more than 600 programs revealed redundancies, created new opportunities for savings and revenue, and strengthened fiscal responsibility without raising taxes.The conversation also highlights the importance of staff buy-in, transparency, and empowering employees to rethink long standing practices. With $150 million in potential savings already identified and $40 million implemented, Collier County is setting a new standard for sustainable budgeting and service delivery.Tune in to hear how one county is redefining its budgeting process and building a smarter, more strategic path forward.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: How Priority Based Budgeting Saved Money in a Florida CountyDownload: Reframe Uncertainty With Priority Based BudgetingDownload: How Does Priority Based Budgeting Optimize ROI?Download: Aligning Budgets With PrioritiesDownload: Priority Based Budgeting Matches Spending to PrioritiesDownload: How Priority Based Budgeting Benefits Liberty Lake, WashingtonBlog: Tyler, Envisio, Polco: Transformative Budgeting PartnershipBlog: Priority Based Budgeting’s Growing ImpactBlog: The Budgeting Process: Governments Find Power in AITyler in the News: Tyler, Envisio Partner on Priority Based Budgeting SoftwarePodcast: Reimagining Government With Priority Based BudgetingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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Leading With Data: Building Transparency in the Age of AI
In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.The conversation also explores how innovations like artificial intelligence (AI) are opening new possibilities for resident engagement — from improving access to public data to suggesting services that communities may not realize are available. Elliot emphasizes the need to start small, build momentum with early wins, and grow data initiatives into programs that deliver measurable outcomes.Tune in to hear how governments are leading with data to improve operations, foster transparency, and prepare for the opportunities with AI.This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.Explore More: Cloud Infrastructure for GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: A Digital Government Guide to Effective Data StrategiesDownload: Digital Access and Accessibility in the Resident ExperienceBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Preparing for the Future of AI in GovernmentBlog: Improving Public Safety: Data and Cloud InnovationsBlog: Nevada’s Pursuit of Open GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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13:34