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Guidance for the Future: How NACo Supports County Tech Leaders
In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download: Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: NACo 2025 Technology PrioritiesDownload: NACo AI County Compass ToolkitDownload: How Priority Based Budgeting Saved Money in a Florida CountySubscribe: NACo County Tech XchangePodcast: Tech Transformation in CountiesBlog: Using Cloud-Based Solutions to Improve Access in CountiesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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20:13
A Cloud Conversation: AWS Experts on the Public Sector Tech Journey
In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.Throughout the episode, Doug, John, and Tami discuss how the cloud supports greater resilience, enhances data security and compliance, and enables cost optimization and performance. They also share lessons learned from real-world migrations — from the importance of executive sponsorship to the value of training and starting small.Tune in to hear how government leaders can overcome barriers, improve continuity, and use cloud technology to deliver more reliable and secure services to their communities.This episode also features a special shoutout to Small Cities Month, celebrated each June, highlighting the innovation and impact of communities with fewer than 50,000 residents. From modernizing infrastructure to enhancing local services, small cities are rising to meet today’s challenges with creativity and heart. Read our latest blog to see how these communities are using technology to grow resilience and deliver meaningful change.Blog: How Small Cities Are Using Technology to Grow ResilienceAnd learn more about the topics discussed in this episode with these resources:Download: Resilient by Design: How Technology Supports GovernmentDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesPodcast: The Cloud Advantage: Powering Public Sector ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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Regulating Cannabis in the U.S. Virgin Islands: How Tech Supports the Process
In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility in the Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Cannabis Licensing SoftwareLearn More: Cannabis Licensing Software SolutionsBlog: 5 Things to Know About Cannabis Licensing SystemsBlog: Key Cannabis Licensing System PrioritiesBlog: How to Approach Cannabis Regulation From Industry ExpertsPodcast: Historic and Future Trends of Cannabis RegulationListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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29:27
Why the Client Experience Should Be a Public Sector Priority
In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into the role of technology — from usability to AI and automation — in helping government leaders modernize services and meet rising constituent demands.Tune in to learn how thoughtful client experience strategies can help agencies deliver with greater ease, strengthen resident trust, and shape a more responsive future for public service.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility: Creating a Better Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: A Digital Guide to Modernizing the Resident ExperienceBlog: Partnering With Communities to Build ResilienceBlog: Increase Community Resilience With Modern Payment SystemsBlog: Using Cloud-Based Solutions to Improve Access in CountiesBlog: Tyler Excellence Awards for the Public SectorBlog: Excellence 2024: Performance & Innovation SolutionsBlog: Excellence 2024: Connected Community SolutionsBlog: Excellence 2024: Operational Efficiency SolutionsBlog: Excellence 2024: Data & Transparency SolutionsVideo: Arkansas Enhances Residents’ ExperienceVideo: How an Ohio County Boosts Assessment Fairness & TransparencyVideo: How a City Sparked Civic EngagementListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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20:27
The Tech Trends Reshaping State and Local Government
In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government’s Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there’s never been a more exciting time to work in government.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: Digital Access and Accessibility in the Resident ExperienceDownload: How to Create a Unified Digital Payment ExperienceBlog: Partnering With Communities to Build ResilienceBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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26:56