Stop Requested

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Kristin Taylor, Senior Director of UX at the MBTA and Chief Experience Officer for TransitOPS. Kristin shares how UX research, service design, and civic technology can help transit agencies build tools that work for riders, frontline teams, and agency staff.

The conversation explores why trip planning depends on more than an app, how accurate data and real-time communication shape rider trust, and why agencies should define the problem before buying or building technology. Kristin also discusses GTFS, service alerts, open-source tools, cross-functional ownership, and the practical work of making transit technology easier to use and sustain.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Coree Cuff Lonergan, CEO and General Manager of Broward County Transit. Coree shares how Broward is building on its bus network through TransitFORWARD 2040 and PREMO, the county’s long-term effort to create a more connected, multimodal transit system.

The conversation explores Broward County’s plans for bus rapid transit, commuter rail, light rail, high-frequency bus service, and stronger connections between the airport, seaport, convention center, and surrounding communities. Coree also discusses community engagement, listening sessions, program delivery, eliminating transit deserts, and BCT’s role in supporting regional travel during the World Cup.

In this episode of Stop Requested, I sit down with Doug Bermudez, Chief of the Easy Card Fare Programs and Customer Experience division at Miami-Dade County Transportation. As we wrap up our Miami-Dade series, Doug shares insights from his journey in public transit, emphasizing the importance of a seamless rider experience. We discuss how technological advancements, such as the Easy Card system, are set to enhance payment methods and accessibility. Doug highlights the upcoming challenges and preparations for events like the FIFA World Cup, focusing on improving customer interactions and communication strategies. Join us as we explore how Doug and his team are innovating transit solutions to meet the needs of Miami's diverse riding community.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Dottie Watkins, President and CEO of CapMetro in Austin, Texas. Dottie began at CapMetro as a part-time bus operator more than three decades ago and now leads the agency through a period of service expansion and long-term investment.

The conversation explores how changing travel patterns are reshaping Austin’s transit network, from more local and crosstown service to new Rapid bus routes. Dottie also discusses Transit Plan 2035, Project Connect, supporting frontline employees, and balancing today’s service with the work of building a stronger regional transit system for the future.

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Jarice Rodriguez, Chief of Paratransit Operations and Services for Miami-Dade County. As part of the ongoing Miami-Dade series, Jarice shares how her team is rethinking accessibility across one of the nation’s largest ADA paratransit programs.

The conversation explores universal design, accessible journeys, and why accessibility must extend beyond the vehicle to every part of a rider’s trip. Jarice also discusses Miami-Dade’s work to modernize paratransit through integrated technology, real-time information, and NaviLens wayfinding tools that can help riders navigate complex transit facilities more independently.