Dealer Driven

• The Digital Drive: Mastering AI, CDPs, and Dealer Data

  The future of dealership operations is data-driven, and mastering AI, Customer Data Platforms (CDPs), and advanced analytics is no longer optional. In this episode, Jim Dodd, NADA Consultant & Digital Analytics Technical Specialist, joins hosts Camron Wilson and Michael Hayes to break down how dealers can use these tools to improve marketing, streamline operations, and gain a competitive edge. Jim explains how AI enhances customer interactions, why first-party data is key to better decision-making, and how CDPs provide a unified view of customers. He also covers critical topics like data privacy, ownership, and compliance, offering real-world strategies to ensure dealers stay in control of their data while maximizing its value. For dealers looking to optimize their digital strategy and future-proof their business, this episode is packed with insights you can’t afford to miss.Follow UsX @NADAUpdateInstagram @NADAYouTube @NADAUpdateLinkedIn @NADAFacebook @NADAUpdatePresented by The National Automobile Dealers Associationhttps://www.nada.org/

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• Optimizing Parts Inventory for Greater Dealership Success

  Welcome to Dealer Driven, the podcast for dealership professionals ready to level up their operations and boost profitability. In this episode, hosts Camron Wilson and Michael Hayes sit down with Brian Crossen, a NADA Academy instructor with over 25 years of operations experience, to tackle a game-changing topic: Parts Inventory and Investment Quality—one of the most overlooked yet critical factors in dealership success. Brian shares how poor inventory management can slow down your service department and impact sales. He breaks it all down—covering key metrics like inventory aging, fill rates, and obsolescence—and shares practical strategies to keep your operations running smoothly. Tune in to learn how better communication between parts and service teams, plus smarter use of your DMS tools, can transform your dealership’s efficiency and profitability.Follow UsX @NADAUpdateInstagram @NADAYouTube @NADAUpdateLinkedIn @NADAFacebook @NADAUpdatePresented by The National Automobile Dealers Associationhttps://www.nada.org/

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• Boost Technician Productivity and Profitability in Your Dealership

  Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In this episode, hosts Cameron Wilson and Michael Hayes discuss the critical issue of "technician time vampires" with NADA Academy instructor Larry Hourcle. Drawing from his 27-year experience as a line technician, Larry breaks down how seemingly minor inefficiencies can significantly impact the service department's productivity and profitability. From proper documentation, organized workspaces, and strong communication between service and parts departments, learn how these small efficiency gains can lead to substantial productivity increases and better profitability. Whether you're managing a service department or looking to optimize your dealership operations, this episode provides actionable insights for minimizing time waste and maximizing technician productivity.Follow UsX @NADAUpdateInstagram @NADAYouTube @NADAUpdateLinkedIn @NADAFacebook @NADAUpdatePresented by The National Automobile Dealers Associationhttps://www.nada.org/

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• Future-Proofing Your Dealership Team for 2025 and Beyond

  Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In our first episode, hosts Camron Wilson and Michael Hayes are joined by Cathy Palochko, COO of Quantum⁵ and ESi-Q, to tackle one of the most pressing challenges dealerships face: employee retention. With retention directly tied to profitability, Cathy shares actionable strategies to reduce turnover, engage a multi-generational workforce, and prepare teams for ongoing industry disruption. From leveraging workforce data to fostering cultures of purpose and growth, this conversation is packed with valuable insights to help you create a thriving dealership team. Whether you’re aiming to retain your top talent or enhance your leadership approach, this episode is your guide to future-proofing your workforce for 2025 and beyond.Follow UsX @NADAUpdateInstagram @NADAYouTube @NADAUpdateLinkedIn @NADAFacebook @NADAUpdatePresented by The National Automobile Dealers Associationhttps://www.nada.org/

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• Welcome to Dealer Driven

  Welcome to Dealer Driven, the podcast for dealership professionals. Hosted by Camron Wilson and Michael Hayes from the National Automobile Dealers Association, Dealer Driven tackles the real challenges you face every day. From navigating industry shifts to optimizing operations and spotting can’t-miss opportunities, this show has you covered. Each episode is packed with actionable insights, best practices and tips to keep your dealership ahead of the game. Whether you’re grabbing a coffee, heading to work, or closing up shop, buckle up and join us on Dealer Driven—because your success is our mission!Follow UsX @NADAUpdateInstagram @NADAYouTube @NADAUpdateLinkedIn @NADAFacebook @NADAUpdatePresented by The National Automobile Dealers Associationhttps://www.nada.org/

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